Color choice error shuts down program

Are you running a firewall? If Norton's then you need to unblock app.exe and app2.exe. Do a search in the forum for better instructions if you have Norton's.

 

app2.exe should be the production manager executable for flexi,
Color Choice is a Roland RIP if I'm not mistaken.
ntdll.dll is a windows file that does a system call.

app2.exe does not require internet access to run Flexi.
(pet peeve, production computer on the internet is a bad idea anyway)

Do you have both Flexi and Color Choice installed and running?
2 RIP programs running at the same time would probably be the source of your problems.

ntdll.dll could be getting the system calls from both of the RIP programs at the same time and can't figure out which one takes priority, or tries the give both the same priority, which leads to the crash and error message.

If I'm understanding things correctly, you have 2 RIP programs running, apparently a bad idea.
Just trying to clear things up,
you installed the printer or,
you installed Flexi and Color Choice in whatever order,
and/or installed the printer after the programs.

Suggestions, from my own experience,

Don't put a production computer on the internet.

Start with a clean install of your operating system, yes, wipe the hard drive and start over.
Once that is done, install Flexi OR Color Choice.
Now install the printer.
Install your ICC profiles.

Hopefully that will get you up and running.

 

Mark, Dee doesn't have Flexi apparently.

With regard to having 2 rips installed - I have Colorchoice and Signlab print & cut installed. I have noticed if I print something with Signlab, then try to print with Colorchoice I get an error. I need to close Signlab's print manager then it works. No need to wipe the hard drive though, thankfully!

 

wiping the hard drive is almost never the best answer..
Wiping is for those who have lots of time.

IE: I have a dell lappy with original install of win 98 se. never a wipe,,, never a reinstall.
same goes for all my other machines. non have ever had reinstall or a wipe..

 

Dee,
Have you made any changes lately? Did anybody possibly install IE 7? IE 7 has been a problem literally worldwide - giving people ll sorts of problems, as it is still beta.

Just a thought............

 

With the internet open - go to "help" and then "about" - there you will what version you have.

Also there are a lot of wannabes running around here. They are not geeks, they are idiots. I cannot tell you how often "I" end up in repair shops and helping others we know around here because of the screw-ups.

PLEASE PLEASE - do not allow a whole bunch of people or many changes to try and correct this situation until it IS narrowed down as to what the cause is..................will call soon.

 

Dee who are these geeks? The graphics programs and you printer talk back and forth and these sometimes cause problems with firewalls and spyware programs due to using ports. IE7 is internet explorer 7! What you need to do is figure out which programs aren't working together and find out what you need to do to correct this. hope this helps.

 

And rude people too.

deegrafix, Did you get my reply PM? Did you update the HASP driver?

 

I believe Dee is up and running smoothly again. We talked to her on the phone and sent her the necessary files and directions and got an e-mail saying everything is A-OKAY. She’s now busy playing catch-up.

Now it's time...