Colorado 1650 Printhead Cost

[Tony2NY]

Hi guys,

Can anyone tell me what they recently paid for a 1650 UV Gel printhead? Parts/Service is telling me a price that is outrageously high. It doesn't add up to what our tech told us. I could almost buy another colorado for the price they are giving me.

 

[victor bogdanov]

Do you have a service contract? Price varies depending on if you have a service contract or not and what level of contract you have

My pricing is $2750/ head

 

[Tony2NY]

Do you have a service contract? Price varies depending on if you have a service contract or not and what level of contract you have

We do not have a service contract.

 

[victor bogdanov]

We do not have a service contract.

Big mistake with this printer I think

 

[Tony2NY]

Big mistake with this printer I think

Our initial supplier never gave us the option when we purchased them as it wasn't direct from Canon. When I inquired about it, since they had been considered "used" the price was around $2k per printer per month (we have 3) -- even then, printheads in the only plan we could get were merely a 20% discount, and that was a higher tier (more expensive) plan

Service is quoting me $4,980 per printhead, which seems ridiculously high.

 

[balstestrat]

Seems about right. Ink usage is low and "cheap" rest is not.

 

[victor bogdanov]

Service is quoting me $4,980 per printhead, which seems ridiculously high.

I remember the heads were close to $7k a few years ago which is one reason I got the service contract

 

[Tony2NY]

I remember the heads were close to $7k a few years ago which is one reason I got the service contract

Our tech told us last week they cost around $1,000 each, but I had to order them. That's what I was expecting them to be around. I got sticker shock when they sent over the quote, to say the least.

 

[Christian @ 2CT Media]

They are about $4400/ea plus install. My 1650 has had the cyan heads go out 8 times now (both at the same time)... Yet Canon doesn't want to find the cause... This set of heads have 8L through them, the last set had less than 4.

 

[Tony2NY]

They are about $4400/ea plus install. My 1650 has had the cyan heads go out 8 times now (both at the same time)... Yet Canon doesn't want to find the cause... This set of heads have 8L through them, the last set had less than 4.

I grabbed 6 heads off eBay just a bit ago. Looked brand new and were in unopened boxes. :fingerscrossed:

 

[victor bogdanov]

I grabbed 6 heads off eBay just a bit ago. Looked brand new and were in unopened boxes. :fingerscrossed:

Hopefully canon will be willing to install them, I can see them having a policy of parts purchased from us only. I'm sure a dealer would install no problem

 

[Tony2NY]

Hopefully canon will be willing to install them, I can see them having a policy of parts purchased from us only. I'm sure a dealer would install no problem

I think I may have another dealer do it. Honestly, we haven't had great results with their service in general. We had a lot of ink errors when we first got the machines, and they never correctly fixed it. Thanks to a user on here, we got some resolution through our dealer, but we still get the error occasionally.

 

[Megagrafix]

Mine was $8000 but I put in an insurance claim and they covered the cost! Good luck!

 

[Tony2NY]

Mine was $8000 but I put in an insurance claim and they covered the cost! Good luck!

$8000 for each printhead, or how many did you have done?

 

[Pauly]

Our initial supplier never gave us the option when we purchased them as it wasn't direct from Canon. When I inquired about it, since they had been considered "used" the price was around $2k per printer per month (we have 3) -- even then, printheads in the only plan we could get were merely a 20% discount, and that was a higher tier (more expensive) plan

Service is quoting me $4,980 per printhead, which seems ridiculously high.

Sounds about normal.

Our tech told us last week they cost around $1,000 each, but I had to order them. That's what I was expecting them to be around. I got sticker shock when they sent over the quote, to say the least.

This is stuff you normally would get on a document. I would never trust a verbal quote.

And no service contract? You didn't consider asking about that? You should have gotten 1 year minimum as a warranty....


Imo, I see a lot of people complain about service contracts because it's expensive or what ever the case is. But if your machine is running daily (if it's a Colorado I'd expect it would be)
A, you should be able to afford it
B, never expect any machine to run without issues.

 

[MarkSnelling]

The actual price for the heads is $5720. It keeps creeping up every few months. If a tech told you there were $1000 then he is drinking on the job. Since Canon makes the heads, I'm amazed you found some on ebay. I'll be interested to hear how that plays out.

 

[Tony2NY]

Sounds about normal.

This is stuff you normally would get on a document. I would never trust a verbal quote.

And no service contract? You didn't consider asking about that? You should have gotten 1 year minimum as a warranty....


Imo, I see a lot of people complain about service contracts because it's expensive or what ever the case is. But if your machine is running daily (if it's a Colorado I'd expect it would be)
A, you should be able to afford it
B, never expect any machine to run without issues.

We did get the 1-year warranty, but when I asked what's the extended warranty as ours was about to be up, they told me I was out of luck because I needed to purchase that service contract at time we bought the machines, which I was unaware of and never given the option. They say to even get into a service contract, the machine would need to be recertified, and they say that recertification is replacing the printheads anyway.

Had I even been given the option to get the extended service contract at the time of purchase, I would have done it with no questions asked because we always do. It's a no-brainer for the service contracts typically. The certification process held me back when we were offered it after the fact. Unfortunately, the problem with the printheads was an unexpected issue that we caused, so this isn't normal by any means. If it was 1 head, I would have just rolled with it and called it a day, but the amount of money we've saved not having the service contracts at the higher rate has greatly outweighed the few times Canon has had a tech out.

 

[victor bogdanov]

We did get the 1-year warranty, but when I asked what's the extended warranty as ours was about to be up, they told me I was out of luck because I needed to purchase that service contract at time we bought the machines, which I was unaware of and never given the option. They say to even get into a service contract, the machine would need to be recertified, and they say that recertification is replacing the printheads anyway.

Had I even been given the option to get the extended service contract at the time of purchase, I would have done it with no questions asked because we always do. It's a no-brainer for the service contracts typically. The certification process held me back when we were offered it after the fact. Unfortunately, the problem with the printheads was an unexpected issue that we caused, so this isn't normal by any means. If it was 1 head, I would have just rolled with it and called it a day, but the amount of money we've saved not having the service contracts at the higher rate has greatly outweighed the few times Canon has had a tech out.

I got my service contract after 1 year warranty was up. At the time of purchasing the printer Canon said I can buy the service contract on day 1 or once the 1 year warranty is up. Who ever your dealer is , is messing up

 

[Tony2NY]

I got my service contract after 1 year warranty was up. At the time of purchasing the printer Canon said I can buy the service contract on day 1 or once the 1 year warranty is up. Who ever your dealer is , is messing up

This sounds very plausible.

 

[Pauly]

We did get the 1-year warranty, but when I asked what's the extended warranty as ours was about to be up, they told me I was out of luck because I needed to purchase that service contract at time we bought the machines, which I was unaware of and never given the option. They say to even get into a service contract, the machine would need to be recertified, and they say that recertification is replacing the printheads anyway.

Had I even been given the option to get the extended service contract at the time of purchase, I would have done it with no questions asked because we always do. It's a no-brainer for the service contracts typically. The certification process held me back when we were offered it after the fact. Unfortunately, the problem with the printheads was an unexpected issue that we caused, so this isn't normal by any means. If it was 1 head, I would have just rolled with it and called it a day, but the amount of money we've saved not having the service contracts at the higher rate has greatly outweighed the few times Canon has had a tech out.

How many square metres have you printed on it when the heads went. And who did you buy it from.