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Communication is the key

Discussion in 'General Signmaking Topics' started by mark in tx, Apr 15, 2010.

  1. mark in tx

    mark in tx Very Active Member

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    Oct 25, 2005
    Harker Heights, Texas
    I asked another company in town to hang a banner for me, they have the truck with the reach.
    I told them the name of the business to hang the banner at.

    Next day, I find out the banner was hung somewhere else.
    At my customers biggest competitor.


    ouch.


    So, written instructions, with a diagram, circles, arrows, and color 8x10 glossy are in my future.
     
    Tags:
  2. Gino

    Gino Premium Subscriber

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    PA
    Never relay on verbal directions or instructions.
     
  3. njsigns

    njsigns Very Active Member

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    May 25, 2005
    I just made some RTA graphics for a guy I've done quite a bit of work for before, he said "just make them the same as last time" - so I made them the same as last time. Then he calls me and says "hey white doesn't work on white" - I say "what are you talking about?" - well he has 5 red trucks, which is what we lettered last time - the one he wanted lettering for this time is white - I sent him white lettering, which is exactly "the same as last time"... so I'd have to agree communication is key.

    Gene
     
  4. UFB Fabrication

    UFB Fabrication Member

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    Jan 26, 2010
    Why folks dont submit proofs , sign offs and written work orders is beyond me. A few minutes could save both parties money and keep from creating ill will.
     
  5. TheSnowman

    TheSnowman Major Contributor

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    Aug 28, 2007
    Indiana
    Also, never rely on anyone but yourself. My guess is, next time you will probably meet them over there when they start the job. Whenever I sub out sign installation I meet the sub there early before they start digging, or whatever they are doing, just so that I know we are both on the same page. I have a hunch, you will too!
     
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