Communication is the key

[mark in tx]

I asked another company in town to hang a banner for me, they have the truck with the reach.
I told them the name of the business to hang the banner at.

Next day, I find out the banner was hung somewhere else.
At my customers biggest competitor.


ouch.


So, written instructions, with a diagram, circles, arrows, and color 8x10 glossy are in my future.

 

[Gino]

Never relay on verbal directions or instructions.

 

[njsigns]

I just made some RTA graphics for a guy I've done quite a bit of work for before, he said "just make them the same as last time" - so I made them the same as last time. Then he calls me and says "hey white doesn't work on white" - I say "what are you talking about?" - well he has 5 red trucks, which is what we lettered last time - the one he wanted lettering for this time is white - I sent him white lettering, which is exactly "the same as last time"... so I'd have to agree communication is key.

Gene

 

[UFB Fabrication]

Why folks dont submit proofs , sign offs and written work orders is beyond me. A few minutes could save both parties money and keep from creating ill will.

 

[TheSnowman]

Also, never rely on anyone but yourself. My guess is, next time you will probably meet them over there when they start the job. Whenever I sub out sign installation I meet the sub there early before they start digging, or whatever they are doing, just so that I know we are both on the same page. I have a hunch, you will too!