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Need Help composer 6.5

Discussion in 'Gerber Omega, Graphix Advantage & MacImprint' started by sue m, Jul 19, 2020.

  1. sue m

    sue m New Member

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    Mar 16, 2018
    peabody, ma
    I lost everything on my 1 yr old computer and having it wiped "clean" I have downloaded composer 6.5 It appears to download fine and then when I go to open it I get the error message GSP has encountered a problem and neds to close.??!!?
     
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  2. Joe House

    Joe House Active Member

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    Feb 5, 2004
    WA
    Did you disable antivirus, firewall and set user account control to Never Notify when you installed? Have you made an exception in firewall and antivirus for Omega folders? What version of Windows are you using?
     
  3. sue m

    sue m New Member

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    Mar 16, 2018
    peabody, ma
    omega 6.5 and I just installed windows again. Dell tech support help me I have not loaded my anti virus on yet
     
  4. Joe House

    Joe House Active Member

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    Feb 5, 2004
    WA
    So, make sure that you disable Windows defender Firewall and set User Account Control to Never Notify for the install. You can turn them back on afterwards, but will probably need to configure the firewall with Gerber as an exception so that it can communicate with the output devices and the security key.
    Are you installing from a disk that came from Gerber or from a download from Gerber? For windows 10 you need Omega 6.5.0.95 - which, last I knew, only came as a download from Gerber. The version on the disk will work with earlier versions of Windows.
     
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