cs 2

[WOODBS]

I have a flash drive from customer and opened in photoshop, icon comes up..." unknown data has been encountered reading file, continue?"
what do I do ? continue or ask for new flash?

 

[Malkin]

I would at least attempt to continue, but you will probably need a new file after all...

 

[WOODBS]

yeah worried about replacing fonts etc

 

[WOODBS]

so any other comments on why it says unknown data?

 

[daveb]

Yeah, the Adobe Gods are angry, it's probably about time to sacrifice another virgin. (of course these days you got to find one first)

 

[daveb]

Otherwise it's the standard stuff, what file format is it? What software did they use to generate the image? Did they do it on a PC or a Mac? Sorry these may seem like elementary questions to some but none of these were included in OP.

 

[Bigdawg]

There's a good chance your customer can just copy the file to a new drive. That error happens when the postscript data is jumbled in some way. Have the customer make sure THEY can open the file on their computer first to ensure the file isn't corrupted, but usually that's just an I/O type of error.

 

[tanneji]

Probably a corrupted drive or file. Flash drives have a limited number of read/write cycles and for the "freebie" ones its usually only a thousand or so. Not that much in the grand scheme of things. try emailing the file or using dropsend.

 

[Sign_Boy]

I've encountered this when it was a Mac based file sent to PC - for some strange reason the file sometimes doubles up. One will work and the other gives an error.

 

[BryanQ]

Try "Open As" and see if that works.