I sent a proof to a customer that approved it, and told me, "it's a go!" After hanging the banner up, they thougt the e in deli should be moved over, "a quarter inch or so." After looking at the proof I would have to agree. However, I don't think that is is so noticable that I should have to reprint the whole "pre-approved", banner over! Full color print. These customers literally are a pain in the butt, and I really don't care if they ever walk thru my doors again. But I do want to practice good business. What do you all think? I was maybe thinking to offer a reprint for 50%. That might **** the overcontrolling, ocd wife off enough to sever ties.
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Customer changes mind after approving proof and receiving banner.
- Thread starter ocean502
- Start date
Circleville Signs
New Member
Don't give it for free. Offer a reprint for 30% off or so.
J Hill Designs
New Member
nah
AnotherSignManiac
New Member
I would reprint for a discount, normally we do 30-50% depending on the customer
Gino
Premium Subscriber
Okay, you ain't gonna like this, but you asked.
However designed that, should be responsible for reproducing that. That is horrible when you even look at the thumbnail provided here. Depending on a customer to pick up terrible kerning ability is not their problem... or should not be their responsibility. That is totally a full blown screw up on your end.
Hardly any non-printing or non-sign person knows how badly something will look once it's blown up to full size. You're confusing bad layout and design capabilities with customer's approval skills. They are simply Okaying a layout for what it is in front of them..... a replica of a larger finished product. They are not proofing your mistakes and things you should already know and not be doing. How on earth could you even let that leave your shop when you admitted yourself it doesn't look good. Quarter inch.... half inch...... half a foot.... it's still wrong and it was done wrong on your watch.
Outta your pocket, I say.
Besides, what is it ?? A 2' x 3'.... a 4' x 6' ?? How much can that really cost you to make everything right.
It absolutely astounds me how so many people pass the buck. Now you want them to pay for your mistake and hide behind they saw it and approved it. Did you show it to them at full size.... or an 8-1/2" x 11" ??
However designed that, should be responsible for reproducing that. That is horrible when you even look at the thumbnail provided here. Depending on a customer to pick up terrible kerning ability is not their problem... or should not be their responsibility. That is totally a full blown screw up on your end.
Hardly any non-printing or non-sign person knows how badly something will look once it's blown up to full size. You're confusing bad layout and design capabilities with customer's approval skills. They are simply Okaying a layout for what it is in front of them..... a replica of a larger finished product. They are not proofing your mistakes and things you should already know and not be doing. How on earth could you even let that leave your shop when you admitted yourself it doesn't look good. Quarter inch.... half inch...... half a foot.... it's still wrong and it was done wrong on your watch.
Outta your pocket, I say.
Besides, what is it ?? A 2' x 3'.... a 4' x 6' ?? How much can that really cost you to make everything right.
It absolutely astounds me how so many people pass the buck. Now you want them to pay for your mistake and hide behind they saw it and approved it. Did you show it to them at full size.... or an 8-1/2" x 11" ??
Flame
New Member
Is the kerning bad? Eh, yah. But they approved it, and it's not the end of the world. 98% of the people walking in their shop everyday won't notice it. Maybe cut them a 25% discount on reprinting it. Free? I see no reason for it.
Just cut em a discount, see what they say, collect and in the future just keep an eye on kerning as it's often one of those "slips", almost as bad as not welding your script fonts.
Just cut em a discount, see what they say, collect and in the future just keep an eye on kerning as it's often one of those "slips", almost as bad as not welding your script fonts.
btropical.com
New Member
Do they serve shrimp at the joint if possible get some raw head on shrimp and place up in the mens bathroom ceiling tiles 3 shrimp should do
Charlie J
New Member
What's the point of having the customer sign off on a proof if you're not going to hold them to it?
F**k You...Pay Me!
http://www.wikio.com/video/mike-monteiro-ck-pay-5196884
F**k You...Pay Me!
http://www.wikio.com/video/mike-monteiro-ck-pay-5196884
AUTO-FX
New Member
I love that you always revert to the shrimp trick.
They dont need to SERVE shrimp for this to happen.
I would reprint the banner if they havent paid yet. If they have, I wouldnt worry about it. You already said they are a pain, so no matter WHAT you do it'll be wrong.
If it were our company we would reproduce the sign for them at no cost. This type of business is just going to help your company. I will take a satisfied customer over an angry customer any day. Especially when it is something that small to reproduce. It will pay off in the long run.
Don't ever trust auto-kerning on anything!! If you think it looks strange...it does!!
Best of luck!
Don't ever trust auto-kerning on anything!! If you think it looks strange...it does!!
Best of luck!
Rick
Certified Enneadecagon Designer
If you look at the proof as a thumbnail, it's not that bad, click on the pic, then zoom in, it looks like crap.
If the client designed the banner, and they are a pain, that is their problem.
If you designed it: Good customer (redo for free)
A layout like that would never be presented from me like that without some major oversight on my part. If I did send a layout out like that on accident, I would cover it. Nothing should go out of the shop like that. But they did proof it and signed off. If you are worried about your reputation, redo it for free, a 3 x 4 sign is cheaper than a bad reputation, and it's a cheap lesson to always check your kerning.
If the client designed the banner, and they are a pain, that is their problem.
If you designed it: Good customer (redo for free)
A layout like that would never be presented from me like that without some major oversight on my part. If I did send a layout out like that on accident, I would cover it. Nothing should go out of the shop like that. But they did proof it and signed off. If you are worried about your reputation, redo it for free, a 3 x 4 sign is cheaper than a bad reputation, and it's a cheap lesson to always check your kerning.
royster13
New Member
I rarely get signed proofs from clients these days.......
I would replace the banner at my cost......
In my 1st 20 years in business I gave my clients a "hard time" over all sorts of things like signed proofs, deposits, spec. artwork, terms, etc. and had a hard time making a good living...In the last 15 years I have been a lot easier to get along with have been making a good living...So I rarely take a "hard ***" approach with my clients these days.....
I would replace the banner at my cost......
In my 1st 20 years in business I gave my clients a "hard time" over all sorts of things like signed proofs, deposits, spec. artwork, terms, etc. and had a hard time making a good living...In the last 15 years I have been a lot easier to get along with have been making a good living...So I rarely take a "hard ***" approach with my clients these days.....