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I sent off a design to a printer I have used in the past. Made sure that they knew it needed to have a contour cut. They asked me to have a contour line on in a separate layer for them to use.
I received the decals today and there is no contour cut around the design. When I sent the artwork, they said everything looks fine and will have them out quickly.
Now they say there was no cut line. I am not familiar with creating cutlines for printed material. Usually larger pieces don't need them for what I usually do. They wanted the file in PDF form which I sent. When I open the pdf file in illustrator, the cut line layer is there and I can click on it.
Attached is the file. Not sure if someone can open it and see if it works. I can send the file via email if you need it.
Any help is appreciated.
Thanks
I received the decals today and there is no contour cut around the design. When I sent the artwork, they said everything looks fine and will have them out quickly.
Now they say there was no cut line. I am not familiar with creating cutlines for printed material. Usually larger pieces don't need them for what I usually do. They wanted the file in PDF form which I sent. When I open the pdf file in illustrator, the cut line layer is there and I can click on it.
Attached is the file. Not sure if someone can open it and see if it works. I can send the file via email if you need it.
Any help is appreciated.
Thanks