Centro Graphics
New Member
Good morning all.
We did a blind (no artwork was given) price/estimate over the phone for a large Merc Sprinter. Spec was the usual name and numbers etc and to have a digi print that was relative to their industry, no problem. Explained that the image would be a reasonable size for the money and would press ahead with a layout. Received a 50% deposit as its a new customer. Found suitable image for the print, did a simple design including the image and sent off. First reaction was good, then a few days later their own design turns up, similar to mine but a huge image on each side and rear, also a logo right across the width of the bonnet (hood). Whoah I say this is worth a lot more than I quoted.
Anyways after some discussions, quite a few emails they still want a large image, which is fine but its more money. No they say, you gave us a price, yes I did but it was based on verbal information. It all came to a head this morning where neither would budge, so lets cancel they said, fine I say, suits me as I will be losing money.
Now they want their deposit back. Part of me says yeah what ever, dont need it, then part of me says, screw that we have spent time on this already.
Trying to keep this short.
What would you do, give it em back, or not, or (as I was thinking) give em back half of the deposit?
Never had this situation in 15 years in business, I was quite pleased with myself that I didnt need the work, or the hassle of doing a job for not much money.
Opinions appreciated
We did a blind (no artwork was given) price/estimate over the phone for a large Merc Sprinter. Spec was the usual name and numbers etc and to have a digi print that was relative to their industry, no problem. Explained that the image would be a reasonable size for the money and would press ahead with a layout. Received a 50% deposit as its a new customer. Found suitable image for the print, did a simple design including the image and sent off. First reaction was good, then a few days later their own design turns up, similar to mine but a huge image on each side and rear, also a logo right across the width of the bonnet (hood). Whoah I say this is worth a lot more than I quoted.
Anyways after some discussions, quite a few emails they still want a large image, which is fine but its more money. No they say, you gave us a price, yes I did but it was based on verbal information. It all came to a head this morning where neither would budge, so lets cancel they said, fine I say, suits me as I will be losing money.
Now they want their deposit back. Part of me says yeah what ever, dont need it, then part of me says, screw that we have spent time on this already.
Trying to keep this short.
What would you do, give it em back, or not, or (as I was thinking) give em back half of the deposit?
Never had this situation in 15 years in business, I was quite pleased with myself that I didnt need the work, or the hassle of doing a job for not much money.
Opinions appreciated
) but they liked us the best and our work on our website.
