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roll or rigid media? not sure I've seen that error on mine, but I'd say check the margins, side edge and media width settings and make sure nothing's out of whack there.
With the 1625, make sure you keep a copy of the cfg file someplace other than on that Pc. This will help prevent issues if you have computer issues. It wouldn’t be the first time a windows update went sideways.
You have to check your lead edge setting. Many times when you allow the printer to do a media scan (especially on dark, black or clear media) the printer won't see a lead edge and sets the lead edge at something crazy like 65". Set it at 2" and try again, that should eliminate your issue.
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