curious if you worked this issue out. We have had it happen 3 times nowWe had this happening in our brand new VG3-540.
Does this happen with one media in particular? - which one? or different medias? Have you tried pulling slack off the roll? Does this happen when printing or cutting?curious if you worked this issue out. We have had it happen 3 times now
Thank you for the reply, it seems that our issue was the ethernet cord. We were running a longer cord and our rep suggested trying a different or shorter one. Since I went with the shorter cord it has not happened sinceDoes this happen with one media in particular? - which one? or different medias? Have you tried pulling slack off the roll? Does this happen when printing or cutting?
Does anyone know if Service Call 0008 is the same for a VG series printer and an SP? Our VG2 is giving us this error also, but if it's a feed motor error, it wouldn't make sense for the ethernet cord to cause the issue. Our ethernet cable is only about 30 feet long.Thank you for the reply, it seems that our issue was the ethernet cord. We were running a longer cord and our rep suggested trying a different or shorter one. Since I went with the shorter cord it has not happened since
Ah probably the servo board then as they are prone to failing. If looking for a replacement, beware the fake chinese ones out there a lot of places sell ( like digiprint )Sounds like an expensive error
Jeff, just wondering if you ever got to the bottom of this, our VG2-640 has recently started doing this, technician says its our network but machine has been running flawlessly for 3 years on the network, we even changed the ethernet, feel like being told its ethernet cable is a bit lame.Technician came yesterday and changed the main board, servo board, RFID Board, and the ribbon cable between the main board and servo board. It still errors out after about 10 inches of printing in the middle of a scan, so the feed motor is not running when it fails. He has opened a case with Roland Japan. No one seems to know what the problem is.