Thanks for all the input, gang. As for our technical support team, we've recently added experienced staff to deal with calls more quickly and efficiently. When the occasion arises that an issue occurs within the software, we listen to that feedback and fix it in free service packs. We also frequently escalate issues and try not to leave unresolved calls. If you have unresolved technical support issues, you are welcome to PM me and I can follow up to see if there was a resolution.
As for the new version, I wanted to respond to a couple of comments:
They will set up a report function in the near future with wich you can analyze your printer usage. Apps for smartphones with which you could check what is printed from remote. But currently there is not even a search- or sort-function of the list. Thats the question
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This is already live both within SAi Flexi Cloud and on the free companion iPhone / Android mobile app. We've heard from shop owners that they like to monitor production while they are on the road.
Not that anyone asked but here is what I think Flexi needs, just in case the folks at SAi are listening. In no particular order:
We all know that the rip in Production Manager needs a revamp.
Better color management out of the box.
The RIP was actually updated in SAi Flexi 10.5. We received many reports of improved color at the time. We again improved the RIP in SAi Flexi Cloud to increase speed and performance with PDF transparencies.
SAi Flexi Cloud has better memory management as well. For example, 10.5 couldn't handle files over a few GB, but Cloud can now use and save files of almost unlimited size.
Integration with popular POS apps (SignVox, Quickbooks, Estimate, Cyrious, *sigh* and Casper etc.)
We've begun down this path with our FlexiQuote tool in SAi Flexi Cloud. If you like FlexiQuote, you can upgrade it to the full-blown Sign-Tracker CRM and it keeps your data.
We have a Braille option that you can add to your SAi Flexi installation. Contact your reseller for more information.
And if you want to jump on the "cloud" band wagon, consider offering a SaaS option. instead of some file storage. I think most of your users have storage covered...
Actually, some of the new productivity tools in the Cloud Window are SasS. With the new file storage feature, we're not trying to reinvent the wheel. Dropbox and other companies do a great job of hosting files.
The new file storage does something a little different though: it's a platform for many new SaaS tools that will increase shop business and reduce their costs. FlexiQuote is the first, but soon there will be free ecommerce websites, a customer approval tool, and insourcing/outsourcing services that will all use the Cloud stoarge. Many of these benefits are provided through the Sign and Printmakers Guild, which SAi, along with Mutoh, Roland and others are sponsoring. Read more about the Guild / Flexi benefits here:
http://www.signprintguild.org/member-benefits