Flexi Sign Keeps Crashing

[149motorsports]

I have been working all day in flexi. All of a sudden I try to open a file and flexi crashes. I re open flexi and try to open a "NEW" page and it crashes. This just happens out of the blue as it was all great today. I shut down computer and restarted, same issues. Any ideas? Thanks

 

[visual800]

do you update your computer? what version of flexi?

 

[weyandsign]

Check if any windows updates got installed. Unplug every device you can, usb drives, etc. Try running MSCONFIG and selecting "diagnostic startup" reboot and try to run Flexi.

 

[149motorsports]

do you update your computer? what version of flexi?

I did not do any updates as I was working on it all day when this happened. Flexi 11

 

[149motorsports]

Check if any windows updates got installed. Unplug every device you can, usb drives, etc. Try running MSCONFIG and selecting "diagnostic startup" reboot and try to run Flexi.

Thats the latest updates. So far the other features work in the program. Just the ones I came across and mentioned crash it.

 

[weyandsign]

Make sure you didn't run out of space on your hard drive? I would still try the msconfig -> diagnostic startup and see if that fixes it. You might have to try re-installing Flexi.

 

[visual800]

and cut those updates off on your computer! not necessary!
reinstall flexi

 

[149motorsports]

and cut those updates off on your computer! not necessary!
reinstall flexi

I think im good still on that part it looks like.

 

[149motorsports]

I have been working in it all day with jobs. Everything else seems to be good. Just cant open a new doc or File> Open files without it crashing.

 

[netsol]

use A restore point.
go back to yesterday, or the day before. or last month
TURN OFFUPDATES until you are sure what is going on

 

[netsol]

It wouldn’t hurt to look in event viewer and see what logs show
look for flexi or SAI.
if nothing watch the clock, start the program or open your file right at 9pm for instance.
then go back and look for 9pm log entries

also, wouldn’t hurt to restart pc & open the program with a right click>run as administrator
i have seen Microsoft play lots of stupid games with our settings in windows update

 

[Dale D]

Ive had the same issue with Flexi. Best thing to do is have them remote into your PC. I had them working on mine almost weekly. Each time Flexi techs blame it on something else then throw their hands up. Last time they told me that I had too many nodes for Flexi and it crashed, yet Corel, Adobe and Serif have no issue with them. This is a pain to the point, Im looking at other software.
Personally as someone who's built pcs since Win 95, I think Flexi has compatibility issue with certain graphics cards.

 

[chrisphilipps]

Anytime Flexi becomes unstable like this it is normally best to clear preferences. We created the video at the below link to walk you thru clearing preferences in Flexi.

Just one warning, clearing preferences deletes the below information from Flexi and Production Manager and it will not be recoverable. Only do this as a last resort, especially if you have unfinished jobs in production manager that you need.

Jobs in Production Manager for all Devices.
Default job properties for the device drivers, it is best to take screen shots or write them down.
Device Drivers in Production Manager for all Devices (it keeps any profiles so you will not loose them).
Any customization to the Flexi Design Window.

Clear Preferences in SAi Flexi

 

[Dale D]

Anytime Flexi becomes unstable like this it is normally best to clear preferences. We created the video at the below link to walk you thru clearing preferences in Flexi.

Just one warning, clearing preferences deletes the below information from Flexi and Production Manager and it will not be recoverable. Only do this as a last resort, especially if you have unfinished jobs in production manager that you need.

Jobs in Production Manager for all Devices.
Default job properties for the device drivers, it is best to take screen shots or write them down.
Device Drivers in Production Manager for all Devices (it keeps any profiles so you will not loose them).
Any customization to the Flexi Design Window.

Clear Preferences in SAi Flexi

That didnt work for me including clearing preferences, and tech even removed and reinstalled multiple times. At 1 point, tech installed an older version for me till they figured it out on their end.