Fustrating hp cutter issue

[Jr gong]

So my cutter is down and out after months of it temporarily stalling. I get the "turn off power, rollers not detected" I've done everything, googled and ask everyone I can and nobody can help, even tried to call hp today and never got through, been calling all evening. Nothing, the best answer I got was from summa which they said, "the roller sensor may be bad" anyone ever had thus issue or know how to remedy?

 

[zstekovic]

Open the cutter and see if something (sensor) is bent or out of place.

So my cutter is down and out after months of it temporarily stalling. I get the "turn off power, rollers not detected" I've done everything, googled and ask everyone I can and nobody can help, even tried to call hp today and never got through, been calling all evening. Nothing, the best answer I got was from summa which they said, "the roller sensor may be bad" anyone ever had thus issue or know how to remedy?

 

[Jr gong]

Going to today, will update.