Need Help Genuine Roland print head

[Relentless]

go here: Roland Australia Support Request

Ask them for a dealer near you. As mentioned above, you'll save yourself a lot of grief.

Good Luck

We had hoped to do that, however paying for the tech to fly to Tasmania from mainland Australia, then his hotel for the night and the hourly rate was just too much, Tasmania isn't a great spot for any support

 

[damonCA21]

We finally got the print head, an Australian supplier on ebay all was going well until we noticed a burnt capacitor on the main board, fix that however no one mentioned needing the peck3.exe so no printing for now

You don't need the peck tool to replace a print head? You just fit it then calibrate and you are good to do. Do you mean the mainboard was replaced as well? Even in that case you dont need peck after fitting it

 

[Relentless]

You don't need the peck tool to replace a print head? You just fit it then calibrate and you are good to do. Do you mean the mainboard was replaced as well? Even in that case you dont need peck after fitting it

Once we put the board back nothing happened, there are a line of block bricks in the printer display and it won't connect to versa works, we can't even access the service menu

 

[Relentless]

 

[damonCA21]

Ok your mainboard is shot and needs replacing. The capacitor blew for a reason and it probably shorted and damaged the main CPU. When you replace a mainboard or just a component then you don't need to use peck to add anything back on, so your printer has more problems than just that

 

[Relentless]

Ok your mainboard is shot and needs replacing. The capacitor blew for a reason and it probably shorted and damaged the main CPU. When you replace a mainboard or just a component then you don't need to use peck to add anything back on, so your printer has more problems than just that

not the best news

 

[damonCA21]

not the best news

I have a used tested SP300V board in stock if you need it. I send worldwide so shipping to Aus is no problem. Unfortunately once the main CPU goes there isn't any way to repair them.

 

[Relentless]

I have a used tested SP300V board in stock if you need it. I send worldwide so shipping to Aus is no problem. Unfortunately once the main CPU goes there isn't

I have a used tested SP300V board in stock if you need it. I send worldwide so shipping to Aus is no problem. Unfortunately once the main CPU goes there isn't any way to repair them.

Thankyou for the offer, we have it working good test prints, we changed the fuses, checked all card cable connections and switched laptops, however the display is still showing the boxes, which makes accessing the menu settings impossible, yes we checked the card cable from the display to the board

 

[Relentless]

Take the card cable from the display to main board out, switch it around and plug it back in, this has been an insane nightmare, but we made it

 

[Hero Signs]

I've been in the parts business for about 20 years so can give some insight. As MarkSnelling says, if you want a risk free experience when replacing a head, you buy it from Roland/A Roland Dealer and have a Roland tech install it. It costs more but you're covered 100%. Many people go that route and I don't blame them one bit. It's the safest option.

There are also many people who have the technical skills to install one on their own and want to save some money or they don't have a local Roland dealer so they come to sellers like us. Installing your own head saves a decent amount of money but it's inherently risky because you aren't covered for any failures. So it's up to every shop to make their own decision on how much risk they're willing to take. I can tell you that I've sold multiple 1000's of heads to this type of customer over the years.

When we became successful at this, many copycats started coming out of the woodwork looking for a quick buck. The downside to customers is our competitors aren't as upfront about the inherent risk as we are and in fact even lie to customers saying there is a "1 year head warranty" when not even Roland gives a 1 year warranty. For some reason the industry attracts crooks, so make sure you vet who you buy from first.