Need Help Getting ‘ghosted’ prints

[OCvinyls]

Hey there, I’m working with a less than a week old Roland SG 300. I’m using the testing media that it comes with. When I process prints, I’m getting a ghosted/duplicate print. It’s like it prints one copy, then overlays another copy just a mm off. Haven’t found anything that’d explain this and test prints look great. Any ideas?

 

[SignMeUpGraphics]

Got a photo of a problem print?
A perfect test print isn't going tell us much.

 

[Triggerhappy]

Change encoder+senzor.

 

[SlikGRFX]

Bi directional alignment?

 

[DerbyCitySignGuy]

Bi directional alignment?

Agreed. Definitely looks like an alignment issue. Nozzle test won't tell you anything about your alignment, run your alignment tests and you'll probably see the issue.

 

[OCvinyls]

Got a photo of a problem print?
A perfect test print isn't going tell us much.

It’s in the original post, the tip of an ‘A’ and in the trademark icon.

And I’ll see about testing the alignment too! Had a tech spend 4 hours configuring it, so it surprised me that it would be off like that.

 

[Gino]

If it's only a week old, then have the tech come back immediately and fix it. Don't futz with it or you'll void your warranty.

If you bought a new vehicle and it didn't steer properly, you wouldn't troubleshoot it.... you'd take it right back to the dealership, unless you drove over a nail and got a flat.....

 

[OCvinyls]

If it's only a week old, then have the tech come back immediately and fix it. Don't futz with it or you'll void your warranty.

If you bought a new vehicle and it didn't steer properly, you wouldn't troubleshoot it.... you'd take it right back to the dealership, unless you drove over a nail and got a flat.....

True true! I just like to fix things when I see them not working right. Definitely don’t want to void the warranty though!

 

[ams]

Alignment issue, can be resolved by changing your settings a little bit.

 

[DerbyCitySignGuy]

True true! I just like to fix things when I see them not working right. Definitely don’t want to void the warranty though!

You won't void your warranty by running alignment tests. Just don't fiddle with it mechanically and you should be good!

 

[Solventinkjet]

The Bi-Directional Alignment is an end user function so it won't void your warranty. It looks to me like whoever did the alignment in the first place just got the negative and positive number backwards.

 

[Gino]

If you send a file to be printed and then CutContour, how well does the machine read that file ?? I would venture to say you might have other issues if you are not totally familiar with this machine and a tech will eventually need to come out. So, wouldn't it be better sooner, than later ?? This way, you won't be tempted to fix something, just because it's not working correctly.

 

[OCvinyls]

Y’all are the best, I just did a simple bidirectional adjustment and it’s perfect. Yay for not needing a service call haha!