Got new Roland XR-640 delivered today but Guess what ?

[KaranGrewal]

We received new Roland pro 4 XR-640 today. Tech took it out of box , assembled it. after doing set ups, ran test print and one print head did fire.
All our excitement went down hill. so he is coming back tomorrow to replace print head. keeping my fingers cross and hoping will have better day tomorrow.
I use to brag about Roland quality, ( we had very good experience with both are SP and VS printers ).

 

[synergy_jim]

We received new Roland pro 4 XR-640 today. Tech took it out of box , assembled it. after doing set ups, ran test print and one print head did fire.
All our excitement went down hill. so he is coming back tomorrow to replace print head. keeping my fingers cross and hoping will have better day tomorrow.
I use to brag about Roland quality, ( we had very good experience with both are SP and VS printers ).

anyone can send out a failed component. Its the service to correct it that matters. Our XR was installed without a hiccup. Printing like a champ as we speak.

 

[player]

Take down the serial number, and tell them you want them to replace it with another new printer. Nobody wants a lemon...

Do not pay until the printer is exchanged and the new one is running 100%.

 

[hyperdrive]

Ill be waiting to see how this goes. I hope it works out well for you..

 

[Solventinkjet]

In my experience these machines sit in a warehouse for unknown amounts of time. Usually a new cap top will fix the issue due to the heads sitting on them for so long and flattening out. Hopefully it's as simple as that.

 

[KaranGrewal]

So we talked with dealer this Morning ( Sabic in Canada) , there are going to replace the printer with new one. Big relief for us.

 

[Gino]

I just like happy endings.

 

[player]

Take down your existing serial number.

 

[Gino]

I'm not sure if this matters, but all the paperwork should have corresponding numbers and whatnot. Sounds like they've admitted a failure and are gonna replace it. Time out of the OP's day, but everything sounds honky-dory to me. I would imagine the OP will see one printer delivered and the other one removed. Doesn't sound too hard to follow the tracks on this one.

 

[petepaz]

our XR went in with no problems but our UV machine came in (new out of the box) with one bad LED and they had it fixed with in a couple of days. haven't really had any other issues. any issues we did have were under warranty. i have to say any roland dealers we have bought machines from have always given us good service. not sure if we have just been luky with the people we have delt with or if roland makes sure of this when they pick dealers.

 

[synergy_jim]

Glad it worked out.... Roland doesn't **** around. I've always loved their customer service and the way their dealer network operates. That being said, I have heard a few dealer horror stories, but it sounds like you have a good one...

 

[Tropics09]

That service! We are on our 2nd Roland printer now after purchasing the XR and have had no issues. Still have the cleaning cartridge in until we can really push white ink... Metallic prints WAY too slow for us to get a quality metallic print.

 

[Jack Knight1979]

Great story. Glad it worked out.

I LOVE my roland printers. Once I have my Fotoba paid off, I'll be adding a new one. I've been running my Sol II everyday since 2006 and still prints great. At this point I'm looking for a speed upgrade. I have been watching a lot of videos on the XF lately. I'll still run my Sol II until it dies. It will probably out live me.