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Graphtec 48" CE5000-120 pauses during contour cut until USB cord is pulled

Discussion in 'Graphtec' started by trakers, Mar 3, 2014.

  1. trakers

    trakers Very Active Member

    1,071
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    38
    Mar 31, 2007
    Midwest
    Here's my setup
    Graphtec 48" CE5000-120
    Windows XP
    Wasatch 6.5
    Dedicated machine used only as RIP
    Not hooked to Internet

    Worked perfectly until about a week ago. I'm the only one with access to machines and no updates have been installed, infact nothing has been changed on computer.

    Using same software & workflow as I have for 4 years.

    Start contour cut job. Graphtec starts cutting then stops mid job
    Unplug USB cord, Graphtec resumes and finishes job.


    I'm at a loss. Anyone??
     
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  2. signage

    signage Major Contributor

    9,517
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    Oct 5, 2005
    Penn
    Check to make sure you USB port is not going into sleep mode/ power off!
     
  3. player

    player Major Contributor

    4,912
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    Apr 24, 2006
    Toronto
    What other USB things are plugged in?

    Get a good quality USB hub and plug it into the PC, then the plotter into the hub. Computers will prioritize USB ports, and the hub will make it's port #1.
     
  4. trakers

    trakers Very Active Member

    1,071
    1
    38
    Mar 31, 2007
    Midwest
    Thanks.

    Here's what is weird. I can see the job spool over the the plotter, so I know its not a data transfer issue.

    There is nothing else on the USB's except the Wasatch Dongle and the MS mouse/keyboard USB Receiver.

    Again, what has me puzzled is nothing has changed or been updated. The hardware/software setup is exactly as it has been for years.

    We also have a CE5000-60, so I will hook that up to see if it pauses too.

    Luckily recent jobs have been simple jobs that completely spool to the plotter before it pauses, but I have pending job of hundreds of labels, etc. that will fail if the plotter stops before the job fully spools and I have to unplug the USB cable to get it to continue.

    Was just hoping it was something others had observed before.
     
  5. GaSouthpaw

    GaSouthpaw Active Member

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    Dec 1, 2005
    Georgia
    Could just be the USB cord has failed- or maybe has been bumped and come loose. It happens. I'd suggest making sure it's connected firmly. If it is, try a new cord.
     
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