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Grimco and Epson Issue

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torontosignguys

New Member
Also just to update everyone this is how EPSON falls back when they know they’re supporting Grimco’s bad behavior. We mentioned legal since the first email and they’ve corresponded back and forth until 10:41 AM PST today. I cut off his cell number off the bottom of the email for privacy.

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Boudica

Boudica

I'm here for Educational Purposes
Crying out legal action is the quickest way to end any help they might give you. If you said the words legal action initially and they were still responding, someone effed up on their end. Once a customer threatens lawsuit no one is allowed to say or do anything - they need to send it all to the lawyers on their end.
 
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torontosignguys

New Member
Boudica said:
Crying out legal action is the quickest way to end any help they might give you. If you said the words legal action initially and they were still responding, someone effed up on their end. Once a customer threatens lawsuit no one is allowed to say or do anything - they need to send it all to the lawyers on their end.
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I agree that’s true in most cases.

However it was directed towards Grimco, not EPSON.
 
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unclebun

Active Member
torontosignguys said:
The issue is we told the Grimco Manager we will pay for the equipment and sign whatever is needed, we just wanted the pricing that was offered. He told us in writing he will lock our pricing and promo.

Now he’s saying no. The CEO Keith is unresponsive. EPSON seems to commemorate such behavior.
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When I called the Grimco equipment sales rep and told him what I was interested in, the first thing he did was send me a formal order request showing the equipment, price, discount, promotion, etc. along with a contact for the financing. Nothing moved from there until I signed and returned it--which meant I was buying it. Although we talked about things on the phone after that, nothing mattered except the form he sent me. There was never any contact with anyone at Epson, and they had nothing to do with the transaction.

I think you're upset you missed the deal and are making noise when it was your mistake. There are always two sides to a story and I don't think we are even seeing all of your side of the story. I could be wrong, but internet flaming is not new, and it is clearly not always completely true.
 
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torontosignguys

New Member
unclebun said:
When I called the Grimco equipment sales rep and told him what I was interested in, the first thing he did was send me a formal order request showing the equipment, price, discount, promotion, etc. along with a contact for the financing. Nothing moved from there until I signed and returned it--which meant I was buying it. Although we talked about things on the phone after that, nothing mattered except the form he sent me. There was never any contact with anyone at Epson, and they had nothing to do with the transaction.

I think you're upset you missed the deal and are making noise when it was your mistake. There are always two sides to a story and I don't think we are even seeing all of your side of the story. I could be wrong, but internet flaming is not new, and it is clearly not always completely true.
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Not at all. We could care less about the $3000. It’s about the ethics and being professional. An ethical and professional business should not lie and deceive their customers. Since many of you may be dealing with these companies now and in the future, it’s good to see where they stand when they make a promise and can’t own up to it. I’m glad you had a good experience with Grimco and thanks for sharing.

Being upset? Far from that.
Disappointed at the lack of professionalism? Yes.

We received that agreement and were told to not sign it, in writing, and to wait since our pricing and promo is already locked. Also this was a cash purchase - not finance.
 
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BigNate

New Member
unclebun said:
I think you're upset you missed the deal and are making noise when it was your mistake. There are always two sides to a story and I don't think we are even seeing all of your side of the story. I could be wrong, but internet flaming is not new, and it is clearly not always completely true.
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He stated the rep gave him a statement IN-WRITING that the price would be honored at a later date (after the shop moved). If not for this statement I would agree with you. from what was posted it sounds more like a sales manager put puffery into writing - this would be on Grimco NOT the customer. The hyperbole and puffery of sales stopped being such as soon as it was put on paper and the customer interpreted the statement as assurances that the price would he honored at the later date.

the moneys here are way too small to consider legal action as profitable - however, I would think Grimco would like to resolve issues like this quickly... and possibly train sales staff better on the usage of puffery as well as some finer points from the Magnuson Moss Warranty Act (not really applicable here, but if the sales team was well versed in Magnuson Moss then this miss-hap likely would not have occurred.)
 
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BigNate

New Member
victor bogdanov said:
OP could've just not purchased the equipment from Grimco. Why still buy from grimco after what they did. Grimco made the sale and is happy
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yep, but then, here we are. And it is good to occasionally watch how these get resolved.... a change in sales terms should never have been put in writing. A salesman can say whatever he wants and 'promise' it as well - unless it is in writing the puffery is just that. (and I infer from other posts that the OP is looking at other options for the purchase.)

on a similar note, when I purchase equipment for my employer, we never use the vendor's paper/contract. We have consultants who write the entire purchase agreement - this ensures there is nothing hidden inside 'just our standard sales contract' that they want you to sign.
 
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torontosignguys

New Member
BigNate said:
yep, but then, here we are. And it is good to occasionally watch how these get resolved.... a change in sales terms should never have been put in writing. A salesman can say whatever he wants and 'promise' it as well - unless it is in writing the puffery is just that. (and I infer from other posts that the OP is looking at other options for the purchase.)

on a similar note, when I purchase equipment for my employer, we never use the vendor's paper/contract. We have consultants who write the entire purchase agreement - this ensures there is nothing hidden inside 'just our standard sales contract' that they want you to sign.
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Thank you.
 
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