GS6000 Head wash failing

[Moss Printing]

Hello,
I am having troubles with my GS6000 failing during the head wash. It started with having no black, so we ran the head clean procedure a couple times with no luck. Now we are trying the head wash and it gets to about 80% and says it to replace a couple cleaning cartridges. But when it does this it fails the whole process and wants to start over with a new cleaning cartridge set. I think we are on our second try.
I don't know what my options are. Do I need to buy more cleaning cartridges? Is there a way to force quit the process?
It would be nice to just be at the point where we had no black.
Any help would be much appreciated.
Thanks

 

[Moss Printing]

Bump

 

[Solventinkjet]

You have to start with the proper amount of cleaning solution for it to work properly. If you run out it just restarts which is annoying for sure. I don't know how to do it on that machine but most machines I work on have a parameter you can change that will trick the machine into thinking it's back to normal. Hopefully someone on signs101 knows more than I do about that machine.