Help with a Roland SP-540V

[Ben]

I am relatively new to both this website and the industry. We purchased a small shop in Florida a few months ago after spending 15 years in the corporate world (different industry). With our shop we got a Roland SP540V which, outside some cutting issues, has served us well. Yesterday however, it stopped printing, the heads are moving and it acts like it is printing but, nothing. I have done a search here and reviewed the manual but don't see anything that seems to fit this problem. We have a call in to a service company but no call back to this point. Any suggestions as to where to begin trouble-shooting? Any help is appreciated!

 

[Gino]

Welcome from PA..................

Try doing several cleanings.

 

[signage]

Another welcome to the forums from PA!

Can you see ink in the lines?

 

[Ben]

We are getting no ink whatsoever, the vinyl is as clean on the outside as it was going in. We have tried re-cleaning to no avail. One rep I spoke to suggested soaking the heads in cleaning fluid?

 

[Gino]

How long ago was it that you got a decent print from the machine ??

Sounds like someone's getting a message 'Not to Put Out'. Must be an upset spouse. I didn't say which one....

 

[mark in tx]

Will it do a test print from the keyboard on the printer?

 

[Ben]

We did a manual cleaning on Friday, then printed 2 banners, no problems. Monday afternoon we fired it up again and got nothing. It will not print a test.

 

[Ben]

Also...Thanks for the help!!!

 

[mediaman]

Make sure the menu is set to Stop when ink carts are empty. Menu - Sub Menu - Ink Control - Empty Mode - Stop; be sure to hit Enter after choosing Stop. If it is not set to stop, it will continue to print when the cartridge is empty.

 

[petepaz]

Make sure the menu is set to Stop when ink carts are empty. Menu - Sub Menu - Ink Control - Empty Mode - Stop; be sure to hit Enter after choosing Stop. If it is not set to stop, it will continue to print when the cartridge is empty.

yeah what he said
try putting new cartridges in but usually they don't all run out at once
have you changed the cartridges since you got the machine

 

[Roland Tech]

Change the cap tops. That should fix it.

It might need a new pump if you haven't upgraded that within the last year. They have a new design that was upgraded about a year ago. Good luck.

 

[FrankenSigns.biz]

Roland tech support is (800) 542-2307. Give them the serial # and they'll help you and won't charge you a dime. Did you clean the sensor strip? Sounds like the sensor strip needs to be cleaned.

 

[Ben]

Fixed

Goodgirl was very helpful in getting us back up and running. Thanks also to everyone for suggestions!

 

[Gino]

So what solved it ??


Very interested.

 

[GregT]

Goodgirl knows her stuff...

 

[WOODBS]

welcome ben, where are ya in fl?