Tfloraditch
New Member
A customer who shows up after the quote is accepted and adds additional information is subject to a review of their bid. I would first see how much this effects the project. Sometimes you might decide to let it go and risk setting a bad precedent. If it is a significant factor then you are only obligated to what you quoted. If the customer wants to change or add to your responsibilities then you are in the right to review the quote and add charges. If it is for a project like you describe there is a clear process to manage the paperwork on changes. You just have to let the customer know they are paying more. They are used to it.