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How do you handle "forgot to tell you" mid project

Discussion in 'Business Management' started by equippaint, May 14, 2019.

  1. Tfloraditch

    Tfloraditch Member

    Oct 26, 2017
    Hooksett NH
    A customer who shows up after the quote is accepted and adds additional information is subject to a review of their bid. I would first see how much this effects the project. Sometimes you might decide to let it go and risk setting a bad precedent. If it is a significant factor then you are only obligated to what you quoted. If the customer wants to change or add to your responsibilities then you are in the right to review the quote and add charges. If it is for a project like you describe there is a clear process to manage the paperwork on changes. You just have to let the customer know they are paying more. They are used to it.

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