If the head carriage isn't level or is too low, you can adjust it in the following way. You will need a flat shim plate around 4"x8", can be larger, that is about 2.2mm thick. you will need to position it someplace on the platen. Raise the head carriage to the high position, and carefully move it over the shim plate, being sure the heads don't hit the shim plate. There are 6 screws on the sides of the head carriage, 3 on each side, that you will need to loosen. See attached pic. Loosen these screws, lower the head height to the low position, make sure the heads are level and resting on the shim plate and tighten the screws. Raise the head carriage to the high position and park it and remove the shim plate. You will have to realign the printheads, you should only need to do the horizontal and bidirectional. Let me know...