HP 115 print head issue

[Jr gong]

Hi y'all, I'm new and while finishing up installing my new hp115 for the first time it's telling me both the Y-M print heads has to be "reseat" I did that and nothing, I clean it with the cleaning kit and nothing, 48hrs has gone and I'm stumped.

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[Christian @ 2CT Media]

Did you initiate the printhead replacement on the screen or just do it manually? Did it go through the auto alignment?

 

[Jr gong]

I did not even get to align the machine yet(it's band new) after installing these, the next step is to align.

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[BIG EASY DOES IT]

Either your contacts have issues on the carriage or the printhad itself has issues. Have you tried to put in a different head of the same color. If that one works then most likely the printhead you have is faulty. If the new head doesn't work either it may be the carriage connections.

 

[Jr gong]

Either your contacts have issues on the carriage or the printhad itself has issues. Have you tried to put in a different head of the same color. If that one works then most likely the printhead you have is faulty. If the new head doesn't work either it may be the carriage connections.

I switched the other Y-M printhead and now BOOTH has error messages now, great.

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[Jr gong]

My service provider said it may be a bad encoder strip, I cleaned it but nothing, arrrgh.

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[papabud]

the encoder strip would effect the alignment portion.
clean your contacts
when removing and installing them. make sure its a straight up and down. firm pressure
you might not be installing them fully.

 

[Jr gong]

the encoder strip would effect the alignment portion.
clean your contacts
when removing and installing them. make sure its a straight up and down. firm pressure
you might not be installing them fully.

Did that like at least 20 times, swear, nothing, same errors sigh

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[papabud]

how are you cleaning your stuffs. ?

 

[Jr gong]

With the cleaning kit they provided.
Cleaned the printhead and printhead contact with the little applicator tool thingy

how are you cleaning your stuffs. ?

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