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I just received a call from a printer sales represenatative. He wanted to know if I would be willing to talk to a couple of customers that were in-between buying his printer or the Hp/colorspan. I told I would be delighted to talk to them. I explained when I was finished talking to them and if needed showing them the problems I have had with the 9840. They would not even take a phone call from Hp/colorspan. So to any salesman that is competing with Hp/colorpspan. Please feel free to call me at 504-782-3200. I will be willing to talk to any customer you have that is in question of buying an Hp/colorspan. I have the work order/repairs to fax them to show the down time and problems you will have with thier product. I also have refrences of other Hp/colorspan owners that will be willing to testify to the unreliability. Again my number is 504-782-3200