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HP Designjet 5000ps problem - long post

Discussion in 'Hewlett Packard' started by oc63rag, Sep 23, 2008.

  1. oc63rag

    oc63rag Member

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    May 7, 2007
    I'm having an issue that nobody has been able to solve. If there are any HP specialists out there please bear with me and see if you can come up with possible fixes.
    Our 5000ps started taking a long time (5 mins.) to initialize on startup. It would eventually get to the ready screen and allow us to print. After about one week of this it gave us the following error code on startup:
    odoooo o33f01ad
    According to the HP web site this is a continuable error and it means the printer does not have any media profiles loaded. Solution to this is update the firmware and get the profiles back.
    Here's the main problem - as soon as we got this error (we'd press enter after the error code came up to continue) the printer would tell us to replace the printheads. I've taken them out and put them right back in and the printer shows "ok" for all printheads until we close the front cover and then it goes right back to "replace printheads".
    I took the printeads out and put them in another HP and they were fine so this eliminates the printheads.
    We are not able to get to the ready screen to update the firmware so I ordered a new hard drive from HP. This way the newest firmware would already be installed. I installed the hard drive and the exact same thing happened.
    I talked with a couple HP techs I know and they leaned towards the carriage assembly or the main board. Both of these are expensive so I don't want to just start replacing parts without knowing for sure if they have failed.
    One thing I did notice is the trailing cable has a nick/worn spot in the insulation where it was rubbing on the drive belt clip. Could this cause the problem we're having?
    If you've read this far I thank you. If you can come up with a solution to this I'll buy you a case of whatever beer you want. This is really frustrating.
     
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  2. HP5000ps

    HP5000ps Member

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    Nov 18, 2008
    Did you ever find out what was causing your problems?
     
  3. mgradyfs@yahoo.com

    mgradyfs@yahoo.com New Member

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    Jan 16, 2008
    service manual

    use this web site and get free service manual
    the manuals explain error codes and
    you should be able to test all components with it
    and they list what action to take or part to replace
    we have several hp machines and these manuals
    will step you through almost all repairs and keep
    you from replacing parts that do not solve the problem
    good luck
    http://www.feedroller.com/Store/hp_manuals.php
     
  4. KR3signguy

    KR3signguy Very Active Member

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    Jul 11, 2007
    Kick it hard or feel free to use a baseball bat.
     
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