As a former Roland / Versaworks user, I made the unfortunate decision to choose the Wasatch RIP about 6 years ago when we first started printing on the L25500's. They worked mostly fine on the L25500, with only minor gripes. Fast forward to 2014, we bought 2 L360's hoping to run them on our version of Wasatch, however, Wasatch didn't release a compatible driver until September 2014, 5 months after the 300 series printers were released. After initially telling us they wouldn't charge for the updated driver as long as our contract was current, they then decided we needed to pay $500 per machine. We were literally the first people that even considered running 2 L360's on Wasatch and you could tell they were scrambling to try and make it work. They eventually got us for about $1200 total to get current and able to use both machines. However, in the 14 months since, there hasn't been a single update to the HP driver from Wasatch and I can tell you they desperately need some updates. There's not an hour that goes by in our production department that we don't see a software bug in running the 360's. We know all of them and how to manage them, but what a pain in the butt. Wasatch SoftRIP is NOT certified by HP to be a compatible RIP. If that doesn't tell you all you need to know then I don't know what will.
I don't like doing business with any company who values profits over their reputation for service and reliability and Wasatch has proved to me over the last 18 months that they had no business trying to build a driver for the HP 300 series, yet they were more than happy to take my money in order to make me the guinea pig for their mostly failed attempt.
