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HP latex 365 25.7:10

Discussion in 'Hewlett Packard' started by TheSFG, Jan 25, 2019.

  1. TheSFG

    TheSFG New Member

    23
    0
    1
    Sep 24, 2015
    california
    Hey guys I just got 25.7:10 trouble code which is now saying the black ink level is empty when it's not. anyone had this issue and can shed any light? I am considering replacing the cartridge but I am afraid it may then tell me another new ink cartridge is bad when it's new. thanks in advance!
     
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  2. Bert Wondervan

    Bert Wondervan Member

    256
    12
    18
    Nov 8, 2018
    Germany
    You have this if you do not use your printer for a long time, especially if you use the compatible ink. Replacing is perhaps the only option for you, but keep in mind that after replacing black color ink a new error will be given to other colors.
     
  3. Christian @ 2CT Media

    Christian @ 2CT Media Major Contributor

    4,650
    724
    113
    Jun 15, 2009
    Mesa, Arizona
    Good luck, hopefully it's not a PIP issue. We had a ongoing pip issue that would kill cartridges.
     
  4. Carlos Valencia

    Carlos Valencia Member

    46
    2
    8
    Oct 14, 2018
    Dallas Tx
    Hi try this- thanks, Plottermaster------Let us know if you need anything else. Glad to assist.

    SE Code: 25.7:10 – Bad contact detected in ISS slot K floater
    Problem description:
    Malfunction or sensor failure: A PIP glitch or a presence error has been detected. Automatic diagnostic should
    discard if it's a recoverable failure or not.
    Corrective action:
    Service engineer:
    1.
    Remove the black ink cartridge and reinstall it into the printer.
    2.
    Replace the black ink cartridge.
    Service engineer:
    1.
    Check that the ISS to black ink cartridge cable is not damaged and is correctly connected to the Ink
    Supply Tubes PCA.
    2.
    Replace the ISS to black ink cartridge cable.
     
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