HP Latex 560 Media Width?

[ktwigger]

Forgive my ignorance on this one guys, but an internet search hasn't provided an answer and I've been working with this printer for over a year now and not encountered this issue before, so here goes.

I have a HP Latex 560 here at work. We are experimenting with a new material to print on, a microperf for interior signage for a client and the sample roll we received is 27" wide. Somehow the printer is cutting off a couple inches of the print. The print itself is 26.25" W, so I know this is not the problem. I've changed the settings in Onyx Thrive under the Print Setup tab, says 27", no problem there. I've double clicked and changed the RIP info for the individual print file to 27", no problems there. I even tried creating a new media profile just for this print, set at 27". However, under the Device Info tab, and on the printer itself under Roll, the media is listed as 24" wide, not the 27" I need. I know this is why it's cutting off the print, but I cannot for the life of me figure out how to change this so that the printer is reading correctly. Help!

 

[Joe House]

You'll probably need to set up a "new" media for it in Onyx with a roll width of 27"

 

[ktwigger]

No, as I said, I tried that and it didn't fix the problem.

 

[P Wagner]

The printer should read the media width down to the 1/10 inch during the load sequence. You can verify this value at the printer front panel, under the Substrate/ Media icon after the media has been loaded. It should be consistent with the physical width of the media.

The RIP also needs to have a roll width created of the same size. 27 inches is not a standard size that ships with Onyx, but 24 inch is. See attached screen grab that shows creation of a 27 inch roll media (note that the printable width would be 26.6in)

 

[ktwigger]

I believe the printer automatically measuring (though obviously incorrectly) to be the problem. It looks like it's reading it at 24" and I don't see a way to fix that.

The RIP program is at 27", I created a profile just for it.

 

[jimmmi]

I think you can set manually the width on the printer

 

[Derek Moffett]

You'll probably need to set up a "new" media for it in Onyx with a roll width of 27"

Hey Joe! How you doing?

 

[danno]

click the gear beside "Placement" and turn off the Gutter Size and the Offsets and rerip the file. We have a 560 and sometime have that issue.

 

[Joe House]

Hey Derek - doing well. I'll sen you a private message.

 

[iPrintStuff]

Once you’ve hit print, do you get the layout preview? On our Colorado sometimes I need to check the part that confirms media width before printing or it’ll try print the closest width I’ve used before.

I.e. if I send a 1000mm wide print and I’ve got 1370 selected in media options, but I’ve used 1220 before, when it gets to the printer it’ll ask for 1220 if I don’t confirm I want it 1370. Seems like a space saving thing but a bit annoying