HP latex 570 stuck in sleep mode!

[Signguruniagara]

Hi everyone,

I’ve bought a used HP 570 latex printer. I’m new to the sign making business and I have lots to learn. I’ve had nothing but issues with this thing since I got it. Right now my printer is stuck in sleep mode. I try to press the power button on the front screen and it doesn’t do anything. I also try to open the front window and it still doesn’t do anything. I’ve tried unplugging and plugging it back in with it going right to sleep mode. I’m wondering if anyone on here has had the same issue or has some suggestions for me?

Thanks

 

[balstestrat]

I would start with updating the firmware.

Without knowing what does "it going right to sleep mode" mean, like does it instantly go back to sleep after starting? You can't even get to any menu?

 

[Signguruniagara]

Yes it goes right back to sleep mode after starting. I can’t get to the menu at all.

I would start with updating the firmware.

Without knowing what does "it going right to sleep mode" mean, like does it instantly go back to sleep after starting? You can't even get to any menu?

 

[ToTo]

This is nearly impossible. Sleep mode is meaning that the panel button is blinking. Is there initialization of any device working? Is the carriage moving?

 

[Signguruniagara]

This is nearly impossible. Sleep mode is meaning that the panel button is blinking. Is there initialization of any device working? Is the carriage moving?

The panel button is blinking. There is no initialization of any device working. I’ve tried pressing the panel button a million times along with lifting the front window and nothing happens. I talk to an HP tech awhile ago about this and he made it sound like the hard drive could be failing.

 

[ToTo]

What happens if you switch the unit at the main switch? Please provide the status of the three LED’s near the main switch

 

[Signguruniagara]

What happens if you switch the unit at the main switch? Please provide the status of the three LED’s near the main switch

There’s just one light on and it’s yellow.

 

[cornholio]

Sounds like your SSD went south...

 

[ToTo]

There’s just one light on and it’s yellow.

Just the amber led means printer is off on frontpanel. Does leds change when pushing the the fp button? The button should alight, and what happens on the rear led‘s? And maybe you can check the 3 led near network connector.

 

[Signguruniagara]

Sounds like your SSD went south...

Ok well the tech is bring that to my shop so hopefully it’s just that. I wish there was more videos online showing you how to change some of these parts so you don’t always have to pay someone.

 

[Signguruniagara]

So had the tech to my place yesterday and he replaced the PCA board. We fired it back up and it still did the same thing. Now they are saying it could be the trailing cable or the main power box. Very frustrating.