We have three full time real estate only install crews. We have a huge residential account that only works out for us because we have been doing it for so many years we have it down to a science. We pay the installers (1099 subs) per install (single 4x4 posts with a cross piece). The more work they do, the more they get paid. It took us many years of losing money to figure it all out but now we have so much volume and such a good system that it does very well. I can say, the only reason it works is because the customer (biggest real estate company in our region by far) doesn't let the agents have any contact with us or our guys. We have a whole intranet system for order entry that is controlled by their office managers, set lead times, and very clear expectations. The parent company also pays for it all which helps a ton.
On the commercial side, we also do a lot. We dedicate one day a week for one resi crew to do commercial. Those jobs are paid by the hour and charged by the hour. It is our A1 crew so we have full trust in them to do the work quickly and correctly. They have a system where they assemble the sign on the ground and drop it in the holes after they are dug. They have a pole that is marked that they lay down to know where to dig the holes (for 4x4's and 4x8's). After many years of losing money quoting jobs we decided to go hourly. If the customer wants a quote I quote it way high assuming the worst and usually don't get them. There are so many unknowns when digging around here, a job you thought was going to take 15 minutes could take an hour and vice versa. We are lucky to have some large customers who trust us to do the right thing and we are always upfront with them on the why and how.
That said, all real estate accounts are done on our terms. We get a few agencies that come to us every year because they don't like their guy but they don't end up going with us because they don't want to meet our terms. We have a very good system that works extremely well if the customer wants to buy in. The key term to pretty much all of this is that we very rarely interact with agents. This is a complete generalization and I know it's not fair to many good people but real estate agents are the worst. They are usually arrogant, demanding, and unrealistic. We deal mostly with admin folks and it works great.
Thank you for the time to reply. Do you have a picture of how you set up your trucks to hold the posts in transport?