Discussion I've owned an HP R1000 since April 2019, ask me anything

[balstestrat]

Our R1000 keeps throwing out a crash sensor error, even though there's no media loaded. I've ran the scan axis diagnostics with app but the crash sensor passing. It's odd since there isn't any media loaded but it keeps crashing.

Any help would be more than appreciated, we're dead in the water at this point.

Take a good visual look at the sensors. If you swing it left and right you can see the LED change. Make sure it's pointing straight down and all of the 3 are working same way.
If the carriage always stops at same place take a look on all of the blades and the foam etc.

Last thing measure the distance from the sensors to the belt. Make sure it's the same on all 3.

 

[mbasch]

We started having an issue with our R-1000 where it has started printing blurry. Typically when we see this we would think of an alignment issue or a head height. Since head height is controllable on it, we have checked and reseated the print heads and recalibrated but are still having the same issue. It is in all colors. Anyone seen this before or know what is happening?

 

[MGB_LE]

We started having an issue with our R-1000 where it has started printing blurry. Typically when we see this we would think of an alignment issue or a head height. Since head height is controllable on it, we have checked and reseated the print heads and recalibrated but are still having the same issue. It is in all colors. Anyone seen this before or know what is happening?

I'd check your optimizer settings, which control how the ink adheres to the substrate. Maybe you're using too much or too little for this substrate. There are test plots that will show how each ink is performing, including optimizer.

 

[balstestrat]

It's alignment, height or feed depending which way these were printed. Maybe it's measuring the thickness wrong or something else gone bad.

I would do a automatic alignment on SAV at 0 height and then test again with manual height.

 

[johnnysigns]

Yeap, have had similar problems and it was always head alignment or height out of spec.

 

[mbasch]

We started having an issue with our R-1000 where it has started printing blurry. Typically when we see this we would think of an alignment issue or a head height. Since head height is controllable on it, we have checked and reseated the print heads and recalibrated but are still having the same issue. It is in all colors. Anyone seen this before or know what is happening?

I thought I'd post the solution. The height measuring tool lost it's origin. HP had to log in and recalibrate. Unfortunately, it is not user adjustable but it was a quick fix. Down side is the phone call for support is $250.

 

[mbasch]

Just a heads up on owning an HP-R1000. We were just told it is time for the "White Service Maint. Kit". Price $7k
I guess that is their way of punishing you if you don't buy a maintenance package. Any one know what this kit that must be made of solid gold is actually for?

 

[MGB_LE]

Great point. When we had a flurry of service issues outside of warranty, the tech gave me a heads up that we were approaching the white service interval, which would be about $8k. I passed that straight along to our VP of Production.
We do now have a service agreement in place, so I should actually kick off that maintenance item, which should be covered. We sent an operator to level 2 maintenance for free with the purchase of that agreement. Maybe he can tell us how close we are to needing it.

 

[balstestrat]

Just a heads up on owning an HP-R1000. We were just told it is time for the "White Service Maint. Kit". Price $7k
I guess that is their way of punishing you if you don't buy a maintenance package. Any one know what this kit that must be made of solid gold is actually for?

Meh you can live without it. It does include bunch of stuff but you can also repair as needed. For someone having it under contract it's obviously no-brainer to have it done for "free".
- All the white valve plates
- White connectors
- White dummies
- Printhead PCA x2
- 4 years worth of intermediate tanks
- Some other minor stuff regarding white

 

[mbasch]

Meh you can live without it. It does include bunch of stuff but you can also repair as needed. For someone having it under contract it's obviously no-brainer to have it done for "free".
- All the white valve plates
- White connectors
- White dummies
- Printhead PCA x2
- Some other minor stuff regarding white

Thank you!