Jerk!

[Mosh]

So this other company calls me and needs a logo of one of my customers so THEY CAN PRINT T-SHIRTS for them. So, I send them the most pixely pile of crap I can make. So the customers calls me up and asks for a CorelDraw file of his logo, he says it was for some phonebook ad. I told him that was funny cause I just sent one for some t-shirt layout, found it funny he would need his logo for something else. He then denied geting shirts printed somewhere else. Long story short, I sent him a SignLab CDL file, he said they can't open it and I told him that was all I had.

Now I just had some lady wanting another logo from me. Should I just tell these people I don't have it or what???? I know it only takes a minute, but 5-10 times a week adds up....Sorry for the rant, it is 4:20 so I am out of here!

The local paper calls me at least 5 times a week!

 

[Latigo]

Who owns it? You or the customer?

 

[Mosh]

Well I designed it, but they own it. I always give a CD with logos on it to customers when I design logos. I guess it is easier to bother me to get their logos....

 

[Latigo]

We do like you do. We give them a disc with the logo in jpg, ai, eps, tiff and dwg. We tell them if they need anything sent to anyone else later its $10 a hit.

 

[CS-SignSupply-TT]

I think the CD with different formats or a jump drive with your LOGO on it is a GREAT IDEA. I think after the CD or jump drive the charge should be $75. Put a warning label on the CD to that effect! make it plain and simple

 

[GAC05]

Tell them the last you saw of your logo back up drive was right after the flood as it was being carried off by an odd looking group of albino frogs....

wayne k
guam usa

 

[btropical.com]

Tell them the last you saw of your logo back up drive was right after the flood as it was being carried off by an odd looking group of albino frogs....

wayne k
guam usa

and its 420

 

[Dice]

I charge $400 For the release of any high res design files that was created by us. They might own the logo but they don't own the files until they've paid the release fee.

Never had a problem with it. "It's company policy".

 

[Jillbeans]

Even though I do give a CD to the client when I do a logo, I always get the request to email such and such to so and so.
If it's something I've archived, I charge $25 and I send it to the client and so and so.
If it's fairly recent, I'll just send it...up to a point.
Love....Jill

 

[HulkSmash]

Tell them the mosh doesn't take orders from ordinary people.

 

[Si Allen]

If it is a regular customer, there is a $25 charge ... if it is a PITA customer, the cost goes up!

 

[Techman]

store that stuff on a external server or yoru FTP or Rapdi share or whatever.
Then charge them a fee for the password to access it. You never have to worry about it again.

 

[Mosh]

Tell them the mosh doesn't take orders from ordinary people.

I love it, I think I am going to print this up and put it in the lobby!!!

 

[mikey-Oh]

Carve it bro!

 

[briankb]

We always charged 1/4 hour @ shop rate of $85. If they were a PITA we charged at least 1/2 to full hour just to pull the CD or file and send it.

And even when we gave out a CD or emailed them the files they always called us later.

I wish we had thought of the release fee!!!

 

[genericname]

Well I designed it, but they own it. I always give a CD with logos on it to customers when I design logos. I guess it is easier to bother me to get their logos....

They own the presentation of the logo; you own the design of it. That's creators rights. You can charge them whatever the hell you want to release it to them. In the end, unless you stated so, you have no obligation to provide them with anything high-rez, or with workable curves.

 

[GoodPeopleFlags]

At the beginning of a job that required vectoring a logo, I tell them that it will be $XX for setup charge. Then if they would like the vector file as well as a .jpg and a .pdf, I can put it on a cd for $25.00. But ya gotta tell them up front.

If a customer wants the file to go to another shop, they're not going to stay with you because you hold the file hostage. Just let 'em go. Or talk to them and find out why they're going somewhere else. It may turn out that they go somewhere else but the work is crappy and want to come back to you. But they won't if they're pissed off at how you acted now. (I mean "you" and in anyone in the situation - not you personally, Mosh!)

 

[TyrantDesigner]

I charge a file fee of $100 any time anyone wants to take any sort of file out of my possession. With logo's that is written up and charged into the logo fee, but if they need copies or what not ... $100 each time. Only time I break that rule is for things like business cards where they only get the final file for their printing company. If they lose that file, I charge $10-50.

 

[ddarlak]

just shoot them....

 

[royster13]

I just quoted on a 15,000.00 job because my potential new client was pissed off that his "former" supplier wanted to charge him for copies of his logos which as far as I can tell were "well" paid for....The market and the nature of your client will have a bearing on what you can get away with......

 

[signswi]

We send anything we have to anyone who wants its (as long as the request is legit and originated by the client) that way when we need stuff from other shops (constantly) we have good relationships already formed. If we originated the work that's covered under the design fee and contract already, resending it out takes all of .5 seconds to pull out of our fileserver and email, so no charge. Customer service. Plus as I said, maintaining good relationships with the other agencies and print shops around town is good business and we end up doing B2B digital printing for most of them anyway at some point.

Now if a client starts abusing us by constantly having us send out logos or art we'll warn them, but it's pretty rare. If they need a CD burned we'll charge as who the hell still uses CDs.

:ROFLMAO: