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Need Help L25500 Firmware issue and Carriage issue

Discussion in 'Hewlett Packard' started by Current Creation, Oct 12, 2017.

  1. Current Creation

    Current Creation New Member

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    Jun 11, 2017
    US
    Currently firmware version 5.0.0.8 is on my L25500.
    The latest version for download is GG-CAL_07_00_01.5
    ..but that won't load on the machine.

    There was a version 6.0.1.6 that is no longer available for download. (anyone have that by chance?)

    So, now I need to figure out how to get that version 6 so that I can load the newest version 7. It is seemingly impossible to get in touch with anyone regarding this driver.

    The best answer I can get is:
    HP contact options
    This product is no longer serviced by HP. You may search for possible solutions on this support website.
    (support.hp.com)


    and then...
    The reason I came to the firmware problem in the first place.

    When getting ready to print, the carriage will move around a bit like normal, and then violently slam into the right side end of the machine. It proceeds to give an error code 94:03 or 94:04.

    Tried cleaning all of the sensors and the strip and oiled the rail. Belt seems to be good and tight.
    The first step in solving this is the firmware and I can not install the file that hp has available although, I don't know that it is a software issue.

    thoughts ideas suggestions?
    thanks
     
  2. elsignshop

    elsignshop Member

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    16
    Jul 1, 2010
    Douglas, Ga
    did you every get the 6.0.1.6 firmware. cause I need it too. I tried to update to 7.0 and it wont let me
     
  3. Current Creation

    Current Creation New Member

    6
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    1
    Jun 11, 2017
    US
    Dropbox - L25500
     
  4. elsignshop

    elsignshop Member

    212
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    16
    Jul 1, 2010
    Douglas, Ga
    Thank you so much!!!!
     
  5. elsignshop

    elsignshop Member

    212
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    16
    Jul 1, 2010
    Douglas, Ga
    did you ever have trouble installing update. mine said invalid file
     
  6. Current Creation

    Current Creation New Member

    6
    0
    1
    Jun 11, 2017
    US
    I don't recall. I tried so many things, it's tough to remember what worked now. I think I may have found another earlier version. Firmware 6.0.1.6 - could be that you need that, I don't seem to have it though. Maybe try doing the install a few different ways? Via web server, via front panel. If that still doesn't work, call support. But do it QUICKLY. Last I heard, they were ending support in February
     
  7. elsignshop

    elsignshop Member

    212
    0
    16
    Jul 1, 2010
    Douglas, Ga
    okay do you have a number to a good support. I always get these people from india that I don't understand half the time cause they don't speak English
     
  8. Current Creation

    Current Creation New Member

    6
    0
    1
    Jun 11, 2017
    US
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