I don't own a Multicam but I know many Multicam owners who are very happy with their machines and I believe them to be high quality machines and a good company. Before mob rule attacks Multicam, I think we should remember that we are hearing 1 side of 1 person's story, who we don't even know. If the story is correct and true, I think you may not have received proper customer service but...I also believe that you have had unreasonable expectaions for this piece of equipment to be taken out of the box and producing perfect work for you the next day without any prior experience on your part.
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Let me tell you about Chuck
- Thread starter Janey
- Start date
GB2 where did I say I was expecting perfect out of the box? I cannot believe you are a business owner as your profile states and you think I am blowing smoke. Where did I say that I was expecting to produce perfect work the next day? Please, talk to me. Quote one of my posts and tell you don't understand something I said. But please don't say something I didn't say.
iSign
New Member
I agreeAs Gary mentioned above.. people with a little more credibility arouind here have had a lot of praise for Multicam as a company & as a machine, If someone wants to cut their nose off to spite their face, then go ahead & remove one of the best CNC machines in existence off your list of choices because some stranger signs up here this week specifically to sling mud over a deal that his own story repeatedly points to unrealistic expectations as a portion of the problem. Maybe he is getting some poor quality customer service... but maybe he established himself as a poor quality customer first. We talk about firing customers all the time around here... a little bit of professionalism is appropriate on both ends of a deal, & may be lacking on the part of both parties here.
As Gary mentioned above.. people with a little more credibility arouind here have had a lot of praise for Multicam as a company & as a machine, If someone wants to cut their nose off to spite their face, then go ahead & remove one of the best CNC machines in existence off your list of choices because some stranger signs up here this week specifically to sling mud over a deal that his own story repeatedly points to unrealistic expectations as a portion of the problem. Maybe he is getting some poor quality customer service... but maybe he established himself as a poor quality customer first. We talk about firing customers all the time around here... a little bit of professionalism is appropriate on both ends of a deal, & may be lacking on the part of both parties here.
I'm a chick...so her and she would be more appropriate. And you know what this is America and thank goodness there is freedom of speech. Like I have said before I am not out to offend anyone...I am merely trying to help others who are looking at getting a cnc and what needs to be considered. ....oy
iSign
New Member
In the long drawn out learning curve of CNC work... "a few weeks" IS the same as "right out of the box" ...and everything about your level of intensity & trash talking is further evidence of your unrealistic expectations.
Sure, the way you tell the story, it sounds like maybe you deserve some additional tech help... BUT everything about the way you handle yourself tells me if I was your MC rep... you would be wayTF down at the bottom of my customer service list. Keep slandering them though..,. if it make you feel good. Nobody with any brains is going to boycott the manufacturer of one of the finest CNC machines built because of some 15post n00b... but MC might decide to boycott you
iSign
New Member
wrong slang
Gino
Premium Subscriber
Janey... as I said in your original thread.... this is getting out of hand with your bad-mouthing a rather well built machine. I also believe others here are politely suggesting for you to tone it down.
Your being the new person here might not know it, but these two threads of yours.... probably won't solve much of your problem. After a few days, they will be buried beneath tons of other threads and no one will remember any of this except MultiCam and your reps.
A bad reputation is easy to acquire and very difficult to shed..... and one or two people bad-mouthing them won't have any affect on MC. I would suggest getting as much information about your problems and perhaps trying to solve your problem on the high road. I've had nothing but great experiences with the MultiCam people here in Maryland. They couldn't do enough for us.... except lower the price.
Again, I'm not making light of your situation, but you're beginning to sound like a broken record and although the squeaky door gets oiled fast..... you're not squeaking in the right area to be noticed. Using 101 as a field of battleground for your personal problem seems a little unjust to me. Should we all find a huge problem and get to the bottom of your problem... great, but otherwise I'd try to do it on my own.
Try getting a list of other customers from them and see what their follow up has been and if they are happy. I'd sooner think you have an isolated set of circumstances.
Your being the new person here might not know it, but these two threads of yours.... probably won't solve much of your problem. After a few days, they will be buried beneath tons of other threads and no one will remember any of this except MultiCam and your reps.
A bad reputation is easy to acquire and very difficult to shed..... and one or two people bad-mouthing them won't have any affect on MC. I would suggest getting as much information about your problems and perhaps trying to solve your problem
Again, I'm not making light of your situation, but you're beginning to sound like a broken record and although the squeaky door gets oiled fast..... you're not squeaking in the right area to be noticed. Using 101 as a field of battleground for your personal problem seems a little unjust to me. Should we all find a huge problem and get to the bottom of your problem
Try getting a list of other customers from them and see what their follow up has been and if they are happy. I'd sooner think you have an isolated set of circumstances.
Good Luck..........
Janey,
What is the software running on your server. It will be under the settings or folder of machine settings. It describes what code your machine will read and as well as the the different numbered functions of gcode it will interput. It is all the same weather it is a Multicm or a techo or a Shopbot. I said this in my last post to stop bitching about your purchase and start solving the problem of owning a cnc.
Jerking and shaking doesn't happen because of the machine is set up wrong it is because you have programmed to run beyond its limits.
You have settings wrong in your Enroute setup. You haven't set them up correctly. You need to stop typing and make a check list of what you are doing wrong. My first guess in that you have been programing is seconds in stead of minutes. 300 ipm (inches per minute) is the same as 5 ips (inches per second) most of the programing or speeds and feeds is given in IPM (inches per minute). It does mean you cant program in IPS but you need to make sure you are running at fair speed. Also if your software is not set up right you can ramp up your machine and cause it to right or left turn at full speed. The machine will try to do that but will fail.
Lastly about the tool holders, read the contract. I states what come with the machine and what does not. You should be happy you did not pay $325 for a tool holder when you can buy a tool holder for $185. They still have a right to make a living to.
Look first at the settings in enroute, then on your server. If you want some help email me.
Lastly, I do not work for Multicam I own a cabinets/part cutting/ sign service company company in Southern CA.
Eric
What is the software running on your server. It will be under the settings or folder of machine settings. It describes what code your machine will read and as well as the the different numbered functions of gcode it will interput. It is all the same weather it is a Multicm or a techo or a Shopbot. I said this in my last post to stop bitching about your purchase and start solving the problem of owning a cnc.
Jerking and shaking doesn't happen because of the machine is set up wrong it is because you have programmed to run beyond its limits.
You have settings wrong in your Enroute setup. You haven't set them up correctly. You need to stop typing and make a check list of what you are doing wrong. My first guess in that you have been programing is seconds in stead of minutes. 300 ipm (inches per minute) is the same as 5 ips (inches per second) most of the programing or speeds and feeds is given in IPM (inches per minute). It does mean you cant program in IPS but you need to make sure you are running at fair speed. Also if your software is not set up right you can ramp up your machine and cause it to right or left turn at full speed. The machine will try to do that but will fail.
Lastly about the tool holders, read the contract. I states what come with the machine and what does not. You should be happy you did not pay $325 for a tool holder when you can buy a tool holder for $185. They still have a right to make a living to.
Look first at the settings in enroute, then on your server. If you want some help email me.
Lastly, I do not work for Multicam I own a cabinets/part cutting/ sign service company company in Southern CA.
Eric
Checked the setting in Enroute...I didn't set those up by the way I remember the tech doing it. But they are clearly in inches per minute and not seconds.
The server part am I missing that manual how to set that up does anyone have a copy of the manual? As I really don't know where to go in that area...
Thanks for the offer to help...I will send you a private email after this with my number or you can give me yours and I will call you. Been to your website by the way that carved door is really really cool. Peace Janey
MVIP
New Member
I remember my first months as a CNC operator!
Like others have said, rule out the obvious before you start driving yourself nuts.
Doug, could you create a properly set-up circle or square file for her to run? This will rule out the possibility of incorrect feeds or speeds?
Then start troubleshooting the control software, then the hardware.
When I first set-up our CNC we spent weeks replacing parts and it came down to user error. Not saying this is your problem, but there is a huge learning curve.
Good Luck! And document all of your steps!
-Matt
Like others have said, rule out the obvious before you start driving yourself nuts.
Doug, could you create a properly set-up circle or square file for her to run? This will rule out the possibility of incorrect feeds or speeds?
Then start troubleshooting the control software, then the hardware.
When I first set-up our CNC we spent weeks replacing parts and it came down to user error. Not saying this is your problem, but there is a huge learning curve.
Good Luck! And document all of your steps!
-Matt
This is exactly why I never have a new machine installed by the vendor. I buy it, arrange for shipping and install it and set it up myself. That way I end up knowing more about the equipment than the people who sold it (even if that was tha manufacturer).
The more expensive and complicated the machine, the more likely it is to break down on the Friday morning of a long weekend when you have a rush job running. In that case I'd rather have the expertise in-house rather than depending on someone else.
The more expensive and complicated the machine, the more likely it is to break down on the Friday morning of a long weekend when you have a rush job running. In that case I'd rather have the expertise in-house rather than depending on someone else.
iSign
New Member
hmmm... that makes sense.. unless you have a multicam to set up, and you have a choice of having a multicam technician who does this all day, every day, after extensive training, for the one time you will ever need new machine setup work done... I suppose I could learn to do what they do, instead of trusting them to do it.. naaahhh, I think I'll learn to make routed signs!
Have your maryland people call me...if they are so concerned with the multicam reputation then they should have a desire to fix what is not right.
try getting a list....try having them return a fricken phone call.
I have tried almost every combo of feeds and speeds. The jerking and vibration still occurs. It is interesting to see the different results...I really don't want to get into the server part of the machine...without a manual. Is there such a thing? A manual? I would be thrilled if there was a reference point I could work from.
Someone send me a file...I would be happy to run it what is another sheet of sign foam heck that is cheap compared to everything else. I just don't know what change to expect...as every and any file at any feed and speed does the same thing. I have uploaded and created various files and run them and the same thing occurs so there is a setting wrong somewhere...wish I had the professional training the multicam techs
have so I could figure it out.
threeputt
New Member
I read through these 36 posts fairly thoroughly. And let me say, I'm not an owner of, nor an operator of any kind of CNC routing equipment.
But I am a business person and a pretty good judge of things. I think Gino and Isign have stated the matter pretty well, and exactly what I was thinking as I read.
You may in fact have a legit problem with your equipment or possibly your operating software. Impossible for me to know. But your overall tone and tactics for getting your problem resolved won't help. IMO.
If it were me, in your socks, I would extend an olive branch. Offer to begin again (privately, no on-line stuff like this) and see if something can be worked out. If by now, they aren't returning your calls, you may need a liason, a go-between, to do some heavy lifting for you. Threats obviously aren't going to work here.
You're going to want to build a long-time business relationship with this company and their distributor. All successful business relationships are built upon mutual trust and mutual respect. Sword cuts both ways.
Good luck!
But I am a business person and a pretty good judge of things. I think Gino and Isign have stated the matter pretty well, and exactly what I was thinking as I read.
You may in fact have a legit problem with your equipment or possibly your operating software. Impossible for me to know. But your overall tone and tactics for getting your problem resolved won't help. IMO.
If it were me, in your socks, I would extend an olive branch. Offer to begin again (privately, no on-line stuff like this) and see if something can be worked out. If by now, they aren't returning your calls, you may need a liason, a go-between, to do some heavy lifting for you. Threats obviously aren't going to work here.
You're going to want to build a long-time business relationship with this company and their distributor. All successful business relationships are built upon mutual trust and mutual respect. Sword cuts both ways.
Good luck!
MVIP
New Member
Ohhh embroidery!! You want headaches? now that's a machine to give you headaches.
Someone send me a file...I would be happy to run it what is another sheet of sign foam heck that is cheap compared to everything else. I just don't know what change to expect...as every and any file at any feed and speed does the same thing. I have uploaded and created various files and run them and the same thing occurs so there is a setting wrong somewhere...wish I had the professional training the multicam techs
Don't cut the material just set your Z above material and cut air.
M90
G90
G17
G70
G74
G00T1
G97S500
G00Z-0.5551
G00X0.0000Y0.0000
M12
G00X0.8499Y11.0015Z-0.5551
G01Z0.1969F19.7
G03X10.7712Y1.0803I9.9213J0.0000F19.7
G03X20.6925Y11.0015I0.0000J9.9213
G03X10.7712Y20.9228I-9.9213J-0.0000
G03X0.8499Y11.0015I0.0000J-9.9213
G00Z-0.5551
G00X0.0000Y0.0000
G00Z-0.5551
M22
G00X0Y0
M02
This is should be standard MultiCam Gcode which allows you to cut a 500mm diameter circle in a 5mm thick sheet of material. Use a 4mm diameter cutter and set the Z home so the bit just touches the surface of the material.
Your Multicam should cut down from Z home creating a 500mm circle.
This code has been run through a post processor which tells me it creates standard MultiCam Gcode.
To use this code simply cut and paste it into notepad and save it as 500mm.CNC
Open 500mm.CNC in your MultiCam control software and run the file.
If you want to play safe set the Z home about an inch off the machine bed and run the file in fresh air like MVIP suggests. If you don't have a 4mm cutter you can use any other diameter- the router will cut on a centre line so the circle will be smaller by half your cutter diameter- e.g.- use a 10mm cutter and the circle will be 490mm not 500.
G90
G17
G70
G74
G00T1
G97S500
G00Z-0.5551
G00X0.0000Y0.0000
M12
G00X0.8499Y11.0015Z-0.5551
G01Z0.1969F19.7
G03X10.7712Y1.0803I9.9213J0.0000F19.7
G03X20.6925Y11.0015I0.0000J9.9213
G03X10.7712Y20.9228I-9.9213J-0.0000
G03X0.8499Y11.0015I0.0000J-9.9213
G00Z-0.5551
G00X0.0000Y0.0000
G00Z-0.5551
M22
G00X0Y0
M02
This is should be standard MultiCam Gcode which allows you to cut a 500mm diameter circle in a 5mm thick sheet of material. Use a 4mm diameter cutter and set the Z home so the bit just touches the surface of the material.
Your Multicam should cut down from Z home creating a 500mm circle.
This code has been run through a post processor which tells me it creates standard MultiCam Gcode.
To use this code simply cut and paste it into notepad and save it as 500mm.CNC
Open 500mm.CNC in your MultiCam control software and run the file.
If you want to play safe set the Z home about an inch off the machine bed and run the file in fresh air like MVIP suggests. If you don't have a 4mm cutter you can use any other diameter- the router will cut on a centre line so the circle will be smaller by half your cutter diameter- e.g.- use a 10mm cutter and the circle will be 490mm not 500.
M90
G90
G17
G70
G74
G00T1
G97S500
G00Z-0.5551
G00X0.0000Y0.0000
M12
G00X5.5070Y3.6865Z-0.5551
G01Z0.1969F19.7
G03X5.4050Y3.6307I-0.0232J-0.0788F19.7
G01X5.2520Y3.1349F19.7
G02X4.3943Y2.5704I-0.7963J0.2761F19.7
G02X3.5181Y3.3141I-0.0427J0.8376
G02X3.5082Y4.7069I3.8183J0.7236
G02X4.8656Y5.4434I0.9416J-0.1164
G02X5.2323Y5.1510I-0.6627J-1.2072
G01X5.3465Y4.7868F19.7
G03X5.4382Y4.7334I0.0751J0.0236F19.7
G01X7.1451Y5.1013F19.7
G03X7.2022Y5.2060I-0.0166J0.0770F19.7
G03X6.5220Y6.4461I-3.0051J-0.8417
G03X5.4224Y7.0689I-1.6051J-1.5516
G01X4.9444Y7.1556F19.7
G03X3.7332Y7.1342I-0.5219J-4.7525F19.7
G03X1.4632Y5.0803I0.3112J-2.6253
G03X1.4659Y3.0409I4.5016J-1.0138
G03X2.5922Y1.3777I2.7573J0.6542
G03X4.0365Y0.9388I1.5560J2.5245
G03X5.8417Y1.1582I0.4594J3.7558
G03X7.1669Y2.7396I-1.0427J2.2198
G01X7.2606Y3.0929F19.7
G03X7.2066Y3.1886I-0.0761J0.0202F19.7
G01X5.5070Y3.6865F19.7
G00Z-0.5551
G00X11.1453Y3.5297
G01Z0.1969F19.7
G01X10.2602F19.7
X10.7017Y5.0710
X11.1453Y3.5297
G00Z-0.5551
G00X11.5832Y1.9688
G01Z0.1969F19.7
G01X11.8535Y1.0771F19.7
G03X11.9289Y1.0212I0.0754J0.0228F19.7
G01X13.9328F19.7
G03X14.0067Y1.1273I0.0000J0.0787F19.7
G01X11.8226Y7.0328F19.7
G03X11.7488Y7.0842I-0.0739J-0.0273F19.7
G01X9.6985F19.7
G03X9.6247Y7.0328I0.0000J-0.0787F19.7
G01X7.4377Y1.1273F19.7
G03X7.5115Y1.0212I0.0738J-0.0273F19.7
G01X9.4681F19.7
G03X9.5435Y1.0773I0.0000J0.0787F19.7
G01X9.8108Y1.9688F19.7
X11.5832
G00Z-0.5551
G00X14.5237Y7.0842
G01Z0.1969F19.7
G03X14.4450Y7.0055I-0.0000J-0.0787F19.7
G01Y1.1000F19.7
G03X14.5237Y1.0212I0.0787J-0.0000F19.7
G01X16.1431F19.7
G03X16.2218Y1.1000I0.0000J0.0787F19.7
G01Y4.7631F19.7
X17.0368Y1.0829
G03X17.1137Y1.0212I0.0769J0.0170F19.7
G01X18.5595F19.7
G03X18.6364Y1.0829I-0.0000J0.0787F19.7
G01X19.4549Y4.7656F19.7
Y1.1000
G03X19.5336Y1.0212I0.0787J-0.0000F19.7
G01X21.1529F19.7
G03X21.2317Y1.1000I0.0000J0.0787F19.7
G01Y7.0055F19.7
G03X21.1529Y7.0842I-0.0787J0.0000F19.7
G01X18.6705F19.7
G03X18.5939Y7.0237I-0.0000J-0.0787F19.7
G01X17.8407Y3.8506F19.7
X17.0854Y7.0237
G03X17.0088Y7.0842I-0.0766J-0.0182F19.7
G01X14.5237F19.7
G00Z-0.5551
G00X0.0000Y0.0000
G00Z-0.5551
M22
G00X0Y0
M02
If the first file works try this one to make sure.
This is standard MultiCam Gcode which should produce the word CAM 150mm high in Arial Black.
The material and tool settings are the same.
I have tried to attach the two MultiCam .CNC files so you can copy them straight onto your PC but they aren't supported on this site
G90
G17
G70
G74
G00T1
G97S500
G00Z-0.5551
G00X0.0000Y0.0000
M12
G00X5.5070Y3.6865Z-0.5551
G01Z0.1969F19.7
G03X5.4050Y3.6307I-0.0232J-0.0788F19.7
G01X5.2520Y3.1349F19.7
G02X4.3943Y2.5704I-0.7963J0.2761F19.7
G02X3.5181Y3.3141I-0.0427J0.8376
G02X3.5082Y4.7069I3.8183J0.7236
G02X4.8656Y5.4434I0.9416J-0.1164
G02X5.2323Y5.1510I-0.6627J-1.2072
G01X5.3465Y4.7868F19.7
G03X5.4382Y4.7334I0.0751J0.0236F19.7
G01X7.1451Y5.1013F19.7
G03X7.2022Y5.2060I-0.0166J0.0770F19.7
G03X6.5220Y6.4461I-3.0051J-0.8417
G03X5.4224Y7.0689I-1.6051J-1.5516
G01X4.9444Y7.1556F19.7
G03X3.7332Y7.1342I-0.5219J-4.7525F19.7
G03X1.4632Y5.0803I0.3112J-2.6253
G03X1.4659Y3.0409I4.5016J-1.0138
G03X2.5922Y1.3777I2.7573J0.6542
G03X4.0365Y0.9388I1.5560J2.5245
G03X5.8417Y1.1582I0.4594J3.7558
G03X7.1669Y2.7396I-1.0427J2.2198
G01X7.2606Y3.0929F19.7
G03X7.2066Y3.1886I-0.0761J0.0202F19.7
G01X5.5070Y3.6865F19.7
G00Z-0.5551
G00X11.1453Y3.5297
G01Z0.1969F19.7
G01X10.2602F19.7
X10.7017Y5.0710
X11.1453Y3.5297
G00Z-0.5551
G00X11.5832Y1.9688
G01Z0.1969F19.7
G01X11.8535Y1.0771F19.7
G03X11.9289Y1.0212I0.0754J0.0228F19.7
G01X13.9328F19.7
G03X14.0067Y1.1273I0.0000J0.0787F19.7
G01X11.8226Y7.0328F19.7
G03X11.7488Y7.0842I-0.0739J-0.0273F19.7
G01X9.6985F19.7
G03X9.6247Y7.0328I0.0000J-0.0787F19.7
G01X7.4377Y1.1273F19.7
G03X7.5115Y1.0212I0.0738J-0.0273F19.7
G01X9.4681F19.7
G03X9.5435Y1.0773I0.0000J0.0787F19.7
G01X9.8108Y1.9688F19.7
X11.5832
G00Z-0.5551
G00X14.5237Y7.0842
G01Z0.1969F19.7
G03X14.4450Y7.0055I-0.0000J-0.0787F19.7
G01Y1.1000F19.7
G03X14.5237Y1.0212I0.0787J-0.0000F19.7
G01X16.1431F19.7
G03X16.2218Y1.1000I0.0000J0.0787F19.7
G01Y4.7631F19.7
X17.0368Y1.0829
G03X17.1137Y1.0212I0.0769J0.0170F19.7
G01X18.5595F19.7
G03X18.6364Y1.0829I-0.0000J0.0787F19.7
G01X19.4549Y4.7656F19.7
Y1.1000
G03X19.5336Y1.0212I0.0787J-0.0000F19.7
G01X21.1529F19.7
G03X21.2317Y1.1000I0.0000J0.0787F19.7
G01Y7.0055F19.7
G03X21.1529Y7.0842I-0.0787J0.0000F19.7
G01X18.6705F19.7
G03X18.5939Y7.0237I-0.0000J-0.0787F19.7
G01X17.8407Y3.8506F19.7
X17.0854Y7.0237
G03X17.0088Y7.0842I-0.0766J-0.0182F19.7
G01X14.5237F19.7
G00Z-0.5551
G00X0.0000Y0.0000
G00Z-0.5551
M22
G00X0Y0
M02
If the first file works try this one to make sure.
This is standard MultiCam Gcode which should produce the word CAM 150mm high in Arial Black.
The material and tool settings are the same.
I have tried to attach the two MultiCam .CNC files so you can copy them straight onto your PC but they aren't supported on this site