Looking for a term, we never used before.....................................................................

[Gino]

Background on this is, we did a buncha signs for a customer and after they were up, she told us one of the signs was wrong. I explained and showed her, her own spec sheets and how we followed what they required. She said there was a mistake made and we were supposed to delete the address off of one of the signs. We had no written authorization to do anything of the likes and showed her all of the proofs at least 2 times, if not even a third.
Now, it becomes a pain and about 3 hours worth of work in and outta the shop, plus using a ladder.

She finally agreed it was somehow their fault, but I need to send a written quote. I wanna use the correct title for such a situation. I don't think 'change order' would work. Does anyone have a better term to label this, to make sure they realize this was a request on their end to change and we didn't do anything wrong. For some reason, I don't think anyone higher knows what's going on and I want it clarified upfront.

Gino

 

[Geneva Olson]

"customer change request"?
something that denotes customer request (and liability).

 

[Gino]

That gave me a start.


I went in with :

PROJECT CHANGE REQUEST
Priority - High

 

[Solventinkjet]

I was thinking, post install revision request.

 

[White Haus]

Customer f**kup fix?

 

[Gino]

Customer f**kup fix?

That's it all the way.

The part I left out was, she had called me about some of the smaller signs, about the address was so small, it should be eliminated. I had agreed and sent her a revised proof, which she approved. She fell back on that and said, we discussed not putting the address on. When I called her out and reminded her it was for some other signs, is when I got the Okay to fix it, on their dime. I just wanna make sure, that A/P sees this was her foulup or whomever else might look at this invoice and wanna blame me.

 

[John Miller]

We did a bunch of work for a client who referred this kinda stuff as authorized alterations.

 

[Geneva Olson]

perhaps, "post production alterations"..
I might use this when it happens to us.

 

[2B]

Customer-Authorized Alterations
Job Status: Post Production / Fabrication

 

[Geneva Olson]

Post Installation Alterations is better, just to drive home how the sign is out and about in the world and needs to be reworked.
But really, just a change order.

Yea, I think the issue is the liability portion. Clear verbiage allows for everyone to understand who will ultimately pay for the change.

 

[Gino]

I kept it simple and got it in writing as to who is responsible for payment. She signed, dated and returned it already.

The whole gist was to make sure no one misunderstood who changed things around. The way I worded it, didn't come down hard on her, but certainly made sure they were responsible for payment..... and quickly

 

[2B]

another "happy ending" for Gino

 

[petepaz]

amended order?
revised or revision ?

 

[bluehammer]

I’m a little late to the party but “change order” or “customer change order” is what we commonly use in corporate settings. It’s recognized as the customer changing the project and it will incur additional costs. Common vernacular for architects, builders and subs.

 

[dlndesign]

Agreed Blue Hammer, when your in a contractor /build setting, a change order is definitely a good identifier. Typically this is good for contracts and changes to specs on a much larger/multi-faceted job. This situation is more in the realm of onsite signage and property management types where the customer alteration or change request is appropriate for this type of signage, since it is dealing directly with the end user.

 

[Elwood "Woody" Smith]

Background on this is, we did a buncha signs for a customer and after they were up, she told us one of the signs was wrong. I explained and showed her, her own spec sheets and how we followed what they required. She said there was a mistake made and we were supposed to delete the address off of one of the signs. We had no written authorization to do anything of the likes and showed her all of the proofs at least 2 times, if not even a third.
Now, it becomes a pain and about 3 hours worth of work in and outta the shop, plus using a ladder.

She finally agreed it was somehow their fault, but I need to send a written quote. I wanna use the correct title for such a situation. I don't think 'change order' would work. Does anyone have a better term to label this, to make sure they realize this was a request on their end to change and we didn't do anything wrong. For some reason, I don't think anyone higher knows what's going on and I want it clarified upfront.

Gino

AUTHOR (CUSTOMER) ALTERATIONS, I call them AA's