This is all rapidly falling into a "sad but true" scenario I'm afraid. It happens on every aspect of the industry, and unfortunately, unless you stick to your guns and stand behind the fact that you will be providing a product of higher quality, you'll lose out in the long run. The second you give in and meet that discount you're never going to be able to back track.
I recently had a company (NOT A SIGN SHOP) come to me looking to buy an XC. I gave them pricing and information and they seemed really interested and then they disappeared. I tried to follow up a few times but never heard back from them. I stopped in and an employee told me they never had any intention of buying a printer. They got hosed big time on 100 4 x 8 banners by getting charged $16 psf and because they were a "huge outfit" someone thought they could get that price from them. The company didnt know better so they paid the sign shop. Needless to say they had another sign shop stop in telling them he would have done it much cheaper. They did their research and found out the cost to produce and they were livid.
From a sales side, I can honestly say I have seen more and more corporations bringing printers in house. The number one reason we get (and this may sting a little) "We are paying too much for a product of very little quality"
I hate to say it, but far too many people are focusing too much on where to get the "cheapest materials, cheapest inks, best price" that the last thing they are worried about is producing a quality product. Now I am NOT directing this at ANYONE directly, but I'm on both sides of the spectrum. I deal with the Sign Shops and I deal with the Corporations. I hear ALL the stories.
I know it also falls alot on the dealers that sell you your equipment and supplies. The ones who drop their price, lead with price are the ones who always provide the s**ttiest service and very little advice to their customers. I even see dealers going around to MY customers telling them "oh well we have this vinyl that's sooooo much cheaper" Ok..what's it good for? Cheap bumper stickers? Yeah maybe, but I do have some people telling me they actually throw it on cars and signage! Really?! You would actually sell that cheap material to your good customers? The same economy materials that are used for bumper stickers is what you would use for long term signage?
We are what we repeatedly do. I know there are so many good companies out there that provide outstanding quality graphics and really take pride in their equipment and the services they provide. To you, I think the fact that you are the victim of lowballing and cheap selling tactics. It's a shame. The only saving grace could be the sharing in the enjoyment that the people who do these things arent really successful in the long run. Because when they screw up jobs, or when it fails, or when they put cheap crap in their printers, they NEVER have the funds to make it right.
Don't sacrifice hard earned money just to stoop to their level. The "discount kings" are the ones crying poverty. Hold your ground and walk away. There is plenty of business out there where you will find a great company that will want to pay for a RELIABLE QUALITY PRODUCT FOR A FAIR PRICE...Not a cheap product manufacturing in the cheapest way possible.
A buddy of mine laid out a good example today, and since many people on here think buying a printer is like buying a car..even though a car doesnt MAKE you money..check this out..
"A company like a KIA dealer goes on TV pushing PRICE PRICE PRICE, CHEAP CHEAP CHEAP! Ever see a BMW or LEXUS commericial? What do you hear more about? Price? Or is it Safety? Reliability? Crash Ratings? Service? Warranty?..Think about it. You want people to feel confident about buying your products..Do you want to look like the Kia or the BMW? Your choice...
STAY STRONG..