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Mac Flexi key problems solved

Discussion in 'Flexi' started by HSG, Mar 21, 2007.

  1. HSG

    HSG Guest

    I had posted before about Flexi not working with my new Imac. I had a Flexi rep contact me concerning the problem, and it now works on my system. I had to upgrade to Flexi 7.7v2, install new flexi driver update, exchange my Rainbow EVE3 key for a HASP4 key and download the Aladdin HASP driver. But, it now works. I apparently had bad tech support the first time I called.
  2. BobbyFosson

    BobbyFosson Member

    Feb 25, 2007
    Happens to all of us sometimes... glad it is fixed
  3. Derf

    Derf Very Active Member

    I have an issue when I installed 7.7v2 today on my new iMAC.. (Intel Chip)

    When I send a job to the FC7000-130 I get a dialog box that pops up and says “ Can not find job folder Macintosh HD:Application:FlexiSIGN-PRO7.7v2:program:FC700-130”

    Now on the G5 powerMAC (not Intel chips) it works just fine.

    I have an email into tech support now to see what is up.
  4. HSG

    HSG Guest

    Set up a job folder for your flexi files. Name a new folder and place it with your work folders (I just use Flexi). Go to preferences>file paths, under document - choose and select your folder for default document folder. See if that helps.
  5. Derf

    Derf Very Active Member

    The response from Tech support was

    We currently do not support our software running on the new intel macs. Our next release of flexi for the mac will be universal bianary, allowing it to run properly on the intel and power pc processor.

    Technical Support Team
    SA International
    2 International Plaza
    Suite 625
    Philadelphia, PA 19113
  6. HSG

    HSG Guest

    That's what they told me. Call Matthew at 1-610-521-6300 ext. 144. He was upset that the main tech support line would not help me. The person who told you it will not work needs to be reported. Also, you need to set the temporary file folder to be the same as the document folder.
  7. Derf

    Derf Very Active Member

    HSG, Thanks... I'll give him a call
  8. Matthew Scher

    Matthew Scher Member

    Dec 2, 2003
    Here is what I did to get HSG up and running:

    1. Use Flexi 7.7v2 CD (previous release should work as well, but it is always a good idea to work with the latest version)
    2. Use Hasp 4 key (Eve3 key has issues with OSX on some systems and Hasp 4 solves this)
    3. Install latest Hasp driver. This is needed even if the key lights up. ftp://ftp.aladdin.com/pub/hasp/hl/mac/HDD_Installer_MacOSX.dmg

    4. Update keyspan adapter to 2.3 version to solve open port failed error message. http://www.keyspan.com/downloads/homepage_pn_usa28x.spml
  9. Derf

    Derf Very Active Member

    Thanks Matthew,

    I'll let you know if what you said on the phone works..
  10. Derf

    Derf Very Active Member

    Matthew.... it works now... Thanks A bunch

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