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Hurrah. After all that work of xchanging the boards, optical cables, the tech finally switched the cables from one side to the other (colored flats) and the machine worked. I think that it was all a week connection.
This is just a quick note to thank everyone in this thread. Helped us at my shop quite a bit when the error showed up out of the blue.
Just an added note: in our case our machine had a 2017 pcb and only needed the fiber-optic cable replaced. the date should be printed on the board so that might help lower the shopping list for some.
also we added an extra cable protective sleeve, can't say for sure if that will help in the long run but it at least doesn't seem to have effected performance.
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