Bdaniels230
New Member
Hello,
Our black head needed replaced and for about 2 weeks after replacing the head the printer worked great, (We put in the correct serial numbers). One day about 3 weeks ago it started banding straight black acrossed any material while at the same time print CMY normaly. first I tried letting it set unplugged for about an hour, problem still persisted. Until finally the Display Stopped ...well Displaying anything. I could not get any response from the printer at all.
We ended up calling a tech, who somehow over the phone determed that something was wrong with the Main Board. we ended up sending off the Main Board to be tested and it came back fine. We also sent the IO, IO2, Display, and Power Board to be tested...which all came back fine. now even after Double...Triple checking the wires and connections in the manual and our own drawn charts on where things went. I DO have a display thank god. but what it's showing is an error ( !Heater) and then below that it lists out the cartridges (YYCCMMKK). the printer will not go beyond this point. we are calling the tech today but i'd like to check other sources as well.
Any thoughts?
Our black head needed replaced and for about 2 weeks after replacing the head the printer worked great, (We put in the correct serial numbers). One day about 3 weeks ago it started banding straight black acrossed any material while at the same time print CMY normaly. first I tried letting it set unplugged for about an hour, problem still persisted. Until finally the Display Stopped ...well Displaying anything. I could not get any response from the printer at all.
We ended up calling a tech, who somehow over the phone determed that something was wrong with the Main Board. we ended up sending off the Main Board to be tested and it came back fine. We also sent the IO, IO2, Display, and Power Board to be tested...which all came back fine. now even after Double...Triple checking the wires and connections in the manual and our own drawn charts on where things went. I DO have a display thank god. but what it's showing is an error ( !Heater) and then below that it lists out the cartridges (YYCCMMKK). the printer will not go beyond this point. we are calling the tech today but i'd like to check other sources as well.
Any thoughts?