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Mutoh 1304 "NOT ORIGINAL INK" message

Discussion in 'General Chit-Chat' started by Jthompson Designs, Jul 15, 2019.

  1. Looking for help with my Mutoh 1304, I replaced two of the 4 ink ID boards, other two look fine, I kept having issues where the printer would error "NOT ORIGINAL INK" after removing the cartridge and replacing it a few times it would go away. I found there were pins that were bent on two of the boards, after replacing the message does not go away no matter what I do. Any help would be appreciated. I do run best jet bulk inks. This started happening after a banner run of 15 banners, the next day I turned the machine on and since then the machine has been down with the issue.

    I have heard there is a bypass to the smart cards but not sure or who to talk with to eliminate this issue.
     
    Tags:
  2. Any help would be appreciated!
     
  3. Have you tried a different Jet Best Cart? Perhaps the issue is with the chip on the cart. I would try a OEM ink cart to see if you get the same error, also clean the chip on the Jet Best with rubbing alcohol.

    Just my .02
     
    • Like Like x 1
  4. I have tried new cartridges without any luck, unfortunately, I do not have any OEM ink. I have clean all contacts with alcohol.
     
  5. premiercolour

    premiercolour Sales and services from S. California

    Hi. Let us help you. Please send us an email sales@premiercolour.com. It probably is the smart card on the cartridge. If you purchased Jetbest ink cartridge from us, we are more than happy to send you a replacement card.
     
  6. I did purchase everything from you, I reached out to you and left you messages without any return calls.
     
  7. premiercolour

    premiercolour Sales and services from S. California

    Please pm me for your phone number. I will personally call you to assist this issue.

    Feel free to call/text 949-209-7306.
     
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