Vander, thanks for the response. Service mode is protected. ?Go in to service mode and run the encoder setup and the encoder calibration. If either of those fail, you might need a new encoder strip, sensor and/or servo board. If they complete without any error messages, go back to the user side menu and run the environmental match. If that completes without error, now go back and try the print/cut alignment again.
That worked! prompt came up "SCAN MOTOR ERROR" CODE 0050 0040 Look's like a service call ?Press - Down, Right, Left, Up, Right, Down, Left and then press and hold left, down and right at the same time while powering on. You have about 5 seconds to get that all in for it to work.