NEVER had this happen in a customer service chat before....

[Texas_Signmaker]

Usually when you do a chat, there is a bunch of needless back a forth, "Oh I'm so sorry to hear that sir" "I know how frustrating that can be" "Rest assured I will take care of that" "Please hold while I look into it" BLAH BLAH BLAH BLAH. I'm always screaming at the computer saying can't these people just say "GOT IT FIXED" and SHUT THE FUCK UP??

Well, Dewalt knows how to do that. Had an 8AH battery die out of the blue... I went online and type in serial number, problem, my address and this is what happened next.

 

[signsnyc]

That's what you call great customer service that we always wish from companies. Hats off to Dewalt.

 

[Notarealsignguy]

Why does your keyboard look all sticky?
Really though, 2 weeks? They should be able to give you a voucher to get one at the local DeWalt retailer. That would be good customer service. I just had to send off my new Makita, it was easy but what if that was my only drill?

 

[Gino]

Based upon your response to another thread, who only has one drill ??

 

[Texas_Signmaker]

I was videoing your girlfriend last night, that's why

 

[Boudica]

Why does your keyboard look all sticky?
Really though, 2 weeks? They should be able to give you a voucher to get one at the local DeWalt retailer. That would be good customer service. I just had to send off my new Makita, it was easy but what if that was my only drill?

You know very well why his keyboard is sticky. Looks better than yours.

 

[Notarealsignguy]

I was videoing your girlfriend last night, that's why

Oh ok thanks, I'll tell her to make sure she closes the blinds tonight

 

[GAC05]

Haha, battery-operated tools to sticky keyboards in less than 4 posts. Is that a new record?

 

[GAC05]

Speaking of cordless tools & sticky keyboards - I did this by hand with my DeWalt trim router- 15mm pvc for a sky diving ready room.
Don't think it took 4 hours but it did drain my 4AH battery and part of my 5AH.

 

[Texas_Signmaker]

Speaking of cordless tools & sticky keyboards - I did this by hand with my DeWalt trim router- 15mm pvc for a sky diving ready room.
Don't think it took 4 hours but it did drain my 4AH battery and part of my 5AH.
View attachment 161467

Very skillful work

 

[Notarealsignguy]

Based upon your response to another thread, who only has one drill ??

A big loser. The amateurs have backups but pros like me have backups for the backups. My rigid broke the same day, guts stripped out..... But I have 5 battery drills and 3 corded so jokes on them.

 

[Gino]

I'd, Iike to know....... what has four legs, two arms and one head ??

 

[Johnny Best]

I'd, Iike to know....... what has four legs, two arms and one head ??

A Guam Yetti.

 

[Johnny Best]

Actually Gino if you count them there are five legs.

 

[Boudica]

Actually Gino if you count them there are five legs.

I only see four legs, but I do see a tail.

 

[GAC05]

I'd, Iike to know....... what has four legs, two arms and one head ??

Wait a minute. These are not only good customers - they are also good people, so I can't let any graphic disparagement stand.
I was not on the design team but I do think the new logo is a step up from the prior one:

 

[Johnny Best]

The old artwork looks like gametes floating in for a landing.

 

[victor bogdanov]

I had a Ryobi battery go bad, took a month of back and forth through email and chat before they sent a replacement.

 

[Notarealsignguy]

Let's troubleshoot, please reset your router

 

[Texas_Signmaker]

I got one of these batteries that gave up the magic smoke a month or so ago. Did you register it, or where did you find the 'chat with us' link?
Reminds me of the last time I had an airpod go out, I started 5 total 'chats' with the apple support folks in their special app. If you didn't respond within 5 minutes, they'd leave a case number and close the conversation. The last time I did it I sent a short novel, telling them I've done everything they've suggested, and that I want a replacement, here's 3 case numbers for reference, and that person actually kept the chat open by replying every 4 minutes until the had 'completed' my return request. Who the hell has time to stare at the service app waiting for replies like that?

Please, my bank has asked me a dozen times to register my truck since February and I still haven't. Last thing I would ever do is register a battery.

The letters they are sending are getting rather forceful, so I might have to do it tomorrow