I'm having trouble with my mimaki cjv30-100. it prints ok, finds the registration marks ok, then cuts 1/2" off to the left & 1/2" toward the back. I have called advantage sign supply help line EVERY DAY for 4 DAYS!!! no one will call me back. I installed the latest mimaki updates & still have trouble. does anybody know how to fix this? or does anybody have a mimaki contact that can help? I ran some easy-to-hand-cut jobs, but now I REALLY need the beast to WORK, & not be an expensive electric paperweight! PLEASE HELP ME!