We purchased a cutter/valuejet/laminator combo from sw. We have been very happy with all of the equipment, and considering it was a long distance deal, the transaction and customer/technical support went as well as possible.
We are pretty crafty, so we really did not need on-site setup, but when we did have our one problem with the printer, sw sent someone out to work on it (the SAME DAY). I was on vacation out of state, so my employees had to deal with the problem, but when I got back everything was working.
If you are the type of person who feels like they need onsite setup and training, purchase from someone else. But if you are reasonably computer savey and have a reasonable clue of how the equipment should operate and are willing to experiment for best results, then SW will be a great supplier. I would not hesitate to purchase from them again.
OK, but why just a cutter? The Vinyl Express (graphtec) cutter we got in the combo deal has been great, but having the valuejet printer and the laminator (the laminator we got is awsome and will probably be laminating for way longer than the cutter will be cutting or the printer will be printing) has helped us to triple our sign business in a year. We already had a cheapo cutter and did screen printed signs and farmed out full color, but being able to do more in house has been a tremendous advantage. Signage is only a small portion of our business, but I find myself printing or cutting upwards of a dozen signs/banners a day now instead of just a few, and having better equipment allows me to do this in no more time than I spent before.
If you get one of the combo packages you can most likly lease it for a little longer, and possibly at a slightly lower interest rate, so your payments may not be that much higher than the cutter alone.
Just a note on the financing, there are a lot of advantages of leasing - the biggest for us is that we were able to keep the lease out of my personal name and in the business name (although I did have to give a personal guaratee). So it does not show up on my personal credit report and does not hurt my debt/income ratio any if I were to apply for a personal loan or a credit card. Also the i-rate on a lease is most likely less than on your personal credit card, and probably no more than most unsecured bank loans.