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Onyx 12.2 Cut Server not sending jobs to Summa cutter - in need of help please.

Discussion in 'RIP Software & Color Management' started by John Lowles, Aug 5, 2020.

  1. John Lowles

    John Lowles New Member

    9
    0
    1
    Jul 19, 2020
    London
    Have an issue with Onyx (12.2) CutServer not recognizing Summa Cutter so no jobs being sent to cutter.

    Summa Cutter is on "Summa USB port 1", I have tried all Desktop USB ports with no luck.

    The errors in C:\Onyx12\CutServer\bin\error.log are:
    [August 3, 2020|7:00:55 PM BST] (ERROR) Attemtping USBSumma.open(USB1true.
    [August 3, 2020|7:00:55 PM BST] (ERROR) There was an error trying to close the driver
    [August 3, 2020|7:01:05 PM BST] (ERROR) Attemtping USBSumma.open(USB2true.
    [August 3, 2020|7:01:05 PM BST] (ERROR) There was an error trying to close the driver
    [August 3, 2020|7:01:13 PM BST] (ERROR) Attemtping USBSumma.open(USB3true.
    [August 3, 2020|7:01:13 PM BST] (ERROR) There was an error trying to close the driver
    [August 3, 2020|7:01:21 PM BST] (ERROR) Attemtping USBSumma.open(USB4true.
    [August 3, 2020|7:01:21 PM BST] (ERROR) There was an error trying to close the driver

    Same issue on Windows 7 and 10.


    Hardware Used:
    =============
    HP 315 Latex printer
    Summa S Class 2 T Series - Model S2 T75

    Dell Precision T1650, Core i7-3770 @ 3.40GHz, 16 GB RAM


    Software Used
    =============
    Windows 7 Pro 64bit
    Windows 10 Pro 64bit
    Onyx RipCenter 12.2 patch 3
    C:\Onyx12\CutServer\bin\CutServer.exe - 12.2.0.1707
    Summa Cutter Control 5.8.4.0
    USB Cutter driver Version 10.0


    Has anyone seen this before?
    Is there a fix?

    Thanks.
     
    Tags:
  2. MMPFred

    MMPFred New Member

    5
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    Jan 22, 2018
    Frederick, MD
    Not sure if you had reloaded software leading up to the issue, but open the Summa Cutter Control software and check that USB port 1 is selected.

    upload_2020-8-5_16-3-0.png

    Let us know what you find. Good luck.

    jp
     
  3. JBurton

    JBurton Signtologist

    1,823
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    Sep 28, 2017
    Arkansas
    Turn it off and back on again?
     
  4. John Lowles

    John Lowles New Member

    9
    0
    1
    Jul 19, 2020
    London

    Summa Cutter is on "Summa USB port 1", we have tried all 4 Summa USB ports and still not working.
     
  5. John Lowles

    John Lowles New Member

    9
    0
    1
    Jul 19, 2020
    London
    We have rebooted all devices just in case.
    The Summa cutter control can see the cutter it just does not work with Onyx CutServer - no file gets cut.
     
  6. Bly

    Bly Very Active Member

    3,043
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    Mar 9, 2004
    Sydney
    After an Onyx upgrade I had an issue where nothing was being sent to the Barcode Server.
    I know you're not using that but there was a setting in Onyx Cutserver that wasn't selected so no data was being sent.
    Could have been in the cutter config settings but can't remember for sure.
     
  7. JBurton

    JBurton Signtologist

    1,823
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    83
    Sep 28, 2017
    Arkansas
    How long has this been going on? After an update or is this the initial setup?
     
  8. FrankW

    FrankW Very Active Member

    1,305
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    Oct 19, 2008
    Germany
    I would try to re-install the summa usb driver.
     
  9. John Lowles

    John Lowles New Member

    9
    0
    1
    Jul 19, 2020
    London
    This is a new Dell Precision T1650, Core i7-3770 @ 3.40GHz, 16 GB RAM with fresh install of windows 10 Pro 64 bit, followed by Onyx RipCenter 12.2 patch 3, Summa Cutter and USB Cutter drivers.

    It was the same problem in Windows 7 Pro 64 bit.

    Summa cutter added in Onyx CutServer on port 1 (and then other ports as this did not cut files).
    We can see Summa cutter settings ("Summa USB port 1") via Summa Cutter Control webpage

    We can print using Onyx 12.2 to HP 315 and cut file is available in Onyx CutServer but nothing happens when we click on cut
     
  10. John Lowles

    John Lowles New Member

    9
    0
    1
    Jul 19, 2020
    London
    I will give that a go on current windows 10 but I did reinstall Summa USB drivers on Windows 7 before and that did not fix issue.
    I'll update when I have reinstalled Summa USB drivers.

    The summa cutter is visible in Summa Cutter Control webpage - so the desktop can see Summa cutter settings and we can change them, its just the Onyx cutserver does not send any jobs.
     
  11. JBurton

    JBurton Signtologist

    1,823
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    83
    Sep 28, 2017
    Arkansas
    You may try to close out of summa cutter control prior to opening onyx cut server, but if its a webpage view, I doubt it matters. Almost sounds like a port issue, but since its usb that doesn't add up. Do you have the option to connect via ethernet?
     
    • Agree Agree x 1
  12. John Lowles

    John Lowles New Member

    9
    0
    1
    Jul 19, 2020
    London
    Anyone have any idea why we may be getting this error?

    The errors in C:\Onyx12\CutServer\bin\error.log are:

    [August 3, 2020|7:00:55 PM BST] (ERROR) Attemtping USBSumma.open(USB1true.
    [August 3, 2020|7:00:55 PM BST] (ERROR) There was an error trying to close the driver
    [August 3, 2020|7:01:05 PM BST] (ERROR) Attemtping USBSumma.open(USB2true.
    [August 3, 2020|7:01:05 PM BST] (ERROR) There was an error trying to close the driver

    Same issue on Windows 7 and 10.

    Summa Cutter is on "Summa USB port 1", I have tried all Desktop USB ports with no luck.

    Hardware Used:
    =============
    HP 315 Latex printer
    Summa S Class 2 T Series - Model S2 T75

    Dell Precision T1650, Core i7-3770 @ 3.40GHz, 16 GB RAM


    Software Used
    =============
    Windows 7 Pro 64bit
    Windows 10 Pro 64bit
    Onyx RipCenter 12.2 patch 3
    C:\Onyx12\CutServer\bin\CutServer.exe - 12.2.0.1707
    Summa Cutter Control 5.8.4.0
    USB Cutter driver Version 10.0


    Has anyone seen this before?
    Is there a fix?
     
    Last edited: Aug 27, 2020
  13. greysquirrel

    greysquirrel Active Member

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    Aug 13, 2015
    West Berlin, NJ
    Are you not able to use an Ethernet cable for connectivity?
     
  14. Bly

    Bly Very Active Member

    3,043
    365
    83
    Mar 9, 2004
    Sydney
    You've swapped the cable right?
     
  15. John Lowles

    John Lowles New Member

    9
    0
    1
    Jul 19, 2020
    London
    We tried ethernet cable but it does not show on network, we added IP address to Summa cutter but still does not show on the network.

    We can see Summa cutter in Summa Cutter Control webpage.
     
  16. John Lowles

    John Lowles New Member

    9
    0
    1
    Jul 19, 2020
    London
    yes we changed cable to check and still same error.
    The same cable works in another PC with windows 7.
     
    Last edited: Aug 27, 2020
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