Onyx and summa questions

[iPrintStuff]

So I’m still pretty new to summa/onyx/barcode server but recently I’ve had a few thoughts/questions I couldn’t figure out by just scanning around the menus.

We have a summa S class.

Firstly, when loading rolls of vinyl with the barcodes etc. The summa only ever seems to cut when I put a “9” code in, and not a “6”. How do I solve that? It worked initially but just randomly stopped working recently.

Secondly, with the rolls loaded, it cuts the whole load into the basket. In onyx cut server I’ve changed the default to “cut sheet” (or something similar, not at the machine just now) but basically I just need the summa to cut between each job, is this possible/how do I do it?

Thanks for any help!

 

[FrankW]

Why do you put a code in? The summa cutter should read the barcode itself and load the appropriate file. 6 or 9 is the number depending of the orientation of the cut job. What version of onyx do you use?

 

[iPrintStuff]

We’re running 18.5. As far as the barcodes go, that’s what we do, I put it in the summa, get it to find the barcode then it automatically cuts.

Now for the catch, one end of the sheet gets a 6 code, and one the 9 (so the summa knows which end is which). For us, the summa only cuts it when it’s the 9 end. That’s what’s so confusing.

If we put the 6 end in, I get an error code on the barcode server. (Will confirm the actual error code tomorrow - that may help)

 

[Snydo]

Contact Onyx Support...I had a similar issue, sorta, everything I cut via barcode would cut upside down but if I manually sent from cut-server it was fine. It took a couple days but they remoted in and dropped a couple files and deleted a couple files and all was well after that.

 

[iPrintStuff]

Yeah we’ve contacted the guys that sent the summa (as it seems a problem with that) and they said contact onyx so we’re looking into that.

Just in case anyone can help;

Summa cutter control says;

Barcode received: 616...

Sending file: 616...

Sending file failed.

But.. if we put in the code starting with 9 (the other end) it cuts fine. Which is why I think it’s a summa thing.