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Onyx encountering anti-virus

Discussion in 'RIP Software & Color Management' started by Anastasi55, Jan 21, 2020.

  1. Jan 21, 2020 #1
    Anastasi55

    Anastasi55 Member

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    We had a power outage yesterday, and now after rebooting the PC that functioned as the server for our printer, Onyx's RipQueue won't open. I first get a window from the anti-virus that says "Do you want to allow the following program from an unknown publisher to make changes to this computer?" (screenshot attached). To which I click "Yes." And then, I get the Sentinel LDK Protection System telling me, "Feature access denied (H0005)" (second screenshot).

    Has anyone had this problem before? Due to the extra work our IT guy had to do yesterday, he's out today.
     

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  2. Jan 21, 2020 #2
    JBurton

    JBurton Signtologist

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    If you have not already, try a fresh reboot. Looks like you need to find the Sentinel driver program, right click it, select run as administrator. Otherwise you may need to add it to the firewall exceptions.
     
  3. Jan 21, 2020 #3
    Anastasi55

    Anastasi55 Member

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    I tried adding Postershop.exe to the exceptions, but I still got that error. I have plenty of hand cutting to do, so I can wait until tomorrow...
     
  4. Jan 21, 2020 #4
    JBurton

    JBurton Signtologist

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    Some days it is just better to let it be and wait for Mr IT to bang his head against it later!
     
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  5. Jan 21, 2020 #5
    Solventinkjet

    Solventinkjet DIY Printer Fixing Guide

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    Does Onyx require a dongle? Is the computer recognizing it when you plug it in?
     
  6. Jan 22, 2020 #6
    unclebun

    unclebun Very Active Member

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    The window you posted is not from antivirus. It's Windows User Account Control. You should only see that in PosterShop if you are trying to run it as an Administrator, which is not the normal behavior for the PosterShop icon. It normally runs as a non-administrator user. You only need to run as Administrator to do certain changes/additions.

    The second message has to do with the USB security key (dongle) required to run Onyx. It requires a driver program in order to work.

    It might be that reinstalling Onyx and the driver for the dongle is in order.
     
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