Onyx production house 10 - cropping issues

[StuckUp Walls]

Hello,

I'm getting a weird issue in Onyx production house 10 -> often when I print images that should fill up the printable area it will print outside and get cropping.
This also happens when I print large wall paper images which require panels, it will often crop off the right side of the image up to about an inch.




Can anyone tell me whats ging on here? I use an epson gs6000.

 

[Bly]

What kind of file is it?

Welcome to signs101 btw.

 

[StuckUp Walls]

Thanks, looks like a good forum.

I use PDF and TIFF files.

 

[Bly]

Your job is either set up on a width wider than the printer can physically print on, or your image falls outside the pdf page.
The former, probably.

 

[StuckUp Walls]

I always set the job up by the width of the media roll in preflight.

For example, the image i provided was 208 copies of our logo (8.5cm images) i sent from preflight to onyx production house. Onyx Production house laid them out to conserve media - they should all fit on the media without cropping right?

 

[Bly]

Is it only cropping along the far edge?

If so it means you're telling Onyx the roll is wider than the printer can actually print.

Sometimes this happens on our Rolands if twe don't have the edge of the media in the right spot.

 

[StuckUp Walls]

Well, we usually print on 54" media, I set the roll size to 54"... our printer can print up to 64"?

 

[Nishan]

When u are preflighting, make sure when u select your printer, the right media width is selected as well. Onyx has the tendancy to auto adjust your image to the default page width. If the size u need is not available, u can add page sizes to your printer , in your "manage printers"option

 

[StuckUp Walls]

I always select the right media size and the right printer