Sometimes a problem can have multiple contributing factors rather than just one.
I used to work on cars. I could hang parts with the best of them. But troubleshooting is a different ballgame. I never pretended to be good at it. When two, three or more problems present symptoms at the same time, often overlapping symptoms, even a good mechanic with a computer can be stymied. The mechanics that seem to have a feel for diagnostics seem like magicians to me.
TROUBLESHOOTING VINYL FAILURES
1. A vehicle that sits in the same position daily will experience graphics failure on one side quicker than the other, whether it's vinyl or paint.
2. Laminate choices obviously make a difference. Both UV exposure and simple heat from the sun takes its toll on any given material, and some weather better than others.
3. Heating of the metal dump bodies caused by hot road material surely is a factor. Do not most of us use heat to remove graphics?
4. And a solvent wash? The chemicals that commonly remove wax and tar also attack adhesives, and probably the vinyl films themselves, too.
5. And, again obviously, poor surface prep can be a factor on any existing surface.
Five possible problems. Which is the culprit? One? a combination? or all of them?
And which of these factors does the sign guy have control over? Only two of them. So, would it be wise to offer
any warranty in situations like this? I wouldn't.
Better to thoroughly prep, not just the substrate, but the client, too. So that the client understands what can cause early failures, and so that they understand that no graphics will last forever under these conditions. Of course, this is always clearer in hindsight.
My preference on re-doing a job like this would probably be to offer to put graphics on by painting, not with lettering enamels, but with polyurethanes on a well-prepped surface, and then hope for five years durability. And no warranty. It may last significantly longer than five years, but I would give no guarantee. I would simply tell the client that this method has the best chance of lasting the longest.
But, of course, I'm a painter. Naturally, I will suggest paint. Not everyone has this option.
And painting may call for a more simplified layout. And a significantly higher price tag. The client may not want to spend the money. But losing a job is cheaper than re-doing a job, isn't it? Better to let your competitor find out the hard way what doesn't work. Then learn from them.
As this industry evolves, manufacturers continue to improve their offerings. Many of us like to be on the cutting edge of developments, using new materials and techniques as they come on to the market. I like using new tools, too. Isn't this part of the fun?
However, though I like looking at the ads for bicycle helmets with heads-up displays, I'm waiting. If I'm not happy with a purchase it will be an expensive mistake. And I expect the prices will drop, anyway, as they always do with electronics.
So, sometimes I prefer to stay back in the pack where it's safe. Let others innovate. I know many give guarantees on sign work but I believe that at least some of them are just holding their breath and hoping for the best. I am not criticizing. We need these risk-takers. Where would parachute technology be today without them?
Brad